Princess Cruises

Premium cruise line with global itineraries

Assistant Rooms Division Manager

Food Service & HospitalityUpdated on Nov 14

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

At least three years of progressive middle-management experience in a leading hotel, resort, or cruise environment, with significant responsibility for Housekeeping or Rooms Division operations.
Proven leadership skills and the ability to inspire, coach, and develop a diverse, multicultural team while driving high performance and accountability.
Demonstrated experience in operational planning, coordination, and execution, including scheduling, workload planning, and resource allocation.
A strong focus on quality and guest experience, with a track record of building guest-centric operations and using feedback and trends to improve service.
Good knowledge of Public Health and Environmental policies and practices, such as USPH or equivalent, and the ability to embed and monitor compliance in daily operations.
Experience using digital tools and systems to support Housekeeping or Rooms Division operations.
Excellent problem-solving and decision-making skills, including the ability to remain calm under pressure and manage complex service recovery situations effectively.
Strong organisational skills and the ability to manage multiple priorities, high volumes, and time-sensitive tasks while maintaining attention to detail.
Excellent command of written and spoken English.
Exceptional interpersonal and communication skills and a warm, approachable, and professional manner when interacting with guests and teammates.
The ability and willingness to deliver outstanding service, continuously surprise and delight guests, and role-model Service Excellence behaviours.
High personal integrity, professionalism, and respect for others, with a commitment to fostering an inclusive, collaborative, and supportive work environment.
Motivation, resilience, adaptability, and the ability to thrive in a fast-paced shipboard environment and embrace change positively.

Responsibilities

Support the Rooms Division Manager in the day-to-day leadership of Housekeeping operations across guest and crew areas, ensuring a clean, safe, and welcoming environment in line with company standards.
Champion the deployment and ongoing use of Princess MedallionClass products, services, and applications within the Rooms Division to drive engagement and a seamless, guest-centric experience.
Embed the Service Excellence platform and philosophy across the Rooms Division team, ensuring accountability, ownership, and consistent delivery of brand standards.
Monitor housekeeping performance against the Quality Assurance strategy using audits, inspections, and performance metrics to identify improvement opportunities and maintain standards of cleanliness, sanitisation, presentation, and timely readiness.
Conduct regular inspections of guest staterooms, public areas, and crew areas, and follow up promptly on deficiencies to ensure corrective actions are completed and standards are sustained.
Oversee the effective use of OCEAN Hospitality and GuestView Housekeeping tools to personalise the guest experience, ensuring accurate, timely, and complete data entry and follow-up on guest preferences, requests, and issues.
Monitor guest feedback, Service Excellence data, and OBE information to identify trends, risks, and opportunities, collaborating with the Rooms Division Manager and other leaders to implement corrective and preventive actions.
Support the Rooms Division Manager with the onboard Interior Design program, ensuring public and crew areas are well-presented, maintained, and aligned with brand expectations.
Assist in managing housekeeping-related budgets and expenditures, including supplies for public and crew areas, focusing on cost control, waste reduction, and efficient resource use without compromising quality.
Respond promptly and professionally to guest enquiries and service recovery situations related to Rooms Division and Service Excellence, providing timely, effective, and personalised resolutions that protect and enhance guest satisfaction.
Foster a positive, inclusive, and high-performing culture within the Rooms Division team through coaching, feedback, recognition, and ongoing teammate development.
Plan and deliver training, briefings, and refreshers to ensure teammates understand and follow company policies, Public Health and Environmental standards, safety procedures, and Service Excellence expectations.
Collaborate with hotel and shipboard leaders to share best practices, align service delivery, and support cross-departmental initiatives that enhance the guest and teammate experience.
Role-model Princess values and Service Excellence behaviours while maintaining professional, respectful working relationships in a diverse, multicultural environment.

Desired Qualifications

Previous cruise ship experience in a similar leadership role and a solid understanding of shipboard hotel operations.
Familiarity with OCEAN Hospitality, GuestView Housekeeping, or similar platforms.
Additional languages suitable for a multicultural guest and teammate environment.

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Support the Rooms Division Manager in the day-to-day leadership of Housekeeping operations across all guest and crew areas, ensuring a consistently clean, safe, and welcoming environment in line with company standards.
Champion the deployment and ongoing use of Princess MedallionClass products, services, and applications within the Rooms Division to drive engagement and deliver a seamless, guest-centric experience.
Embed the Service Excellence platform and philosophy across the Rooms Division team, ensuring accountability, ownership, and consistent delivery of brand standards.
Monitor housekeeping performance against the Quality Assurance strategy, using audits, inspections, and performance metrics to identify opportunities for improvement and to maintain high standards of cleanliness, sanitisation, presentation, and timely readiness.
Conduct regular inspections of guest staterooms, public areas, and crew areas, following up promptly on any deficiencies to ensure corrective actions are completed and standards are sustained.
Oversee the effective use of OCEAN Hospitality and GuestView Housekeeping tools to personalise the guest experience, ensuring accurate, timely, and complete data entry and follow-up on guest preferences, requests, and issues.
Proactively monitor guest feedback, Service Excellence data, and OBE information to identify trends, risks, and opportunities, collaborating with the Rooms Division Manager and other leaders to implement corrective and preventive actions.
Support the Rooms Division Manager with the onboard Interior Design program, ensuring public and crew areas are well-presented, maintained, and aligned with brand expectations.
Assist in managing housekeeping-related budgets and expenditures, including public and crew area supplies, focusing on cost control, waste reduction, and efficient use of resources without compromising quality.
Respond promptly and professionally to guest enquiries and service recovery situations related to Rooms Division and Service Excellence, ensuring timely, effective, and personalised resolutions that protect and enhance guest satisfaction.
Foster a positive, inclusive, and high-performing culture within the Rooms Division team through active coaching, feedback, recognition, and ongoing development of teammates.
Plan and deliver training, briefings, and refreshers to ensure teammates understand and follow company policies, Public Health and Environmental standards, safety procedures, and Service Excellence expectations.
Collaborate closely with other hotel and shipboard leaders to share best practices, align service delivery, and support cross-departmental initiatives that enhance the overall guest and teammate experience.
Act as a role model for Princess values and Service Excellence behaviours, maintaining professional, respectful working relationships in a diverse, multicultural environment.

Minimum three years of progressive middle-management experience in a leading hotel, resort, or cruise environment, with significant responsibility for Housekeeping or Rooms Division operations.
Previous cruise ship experience in a similar leadership role is strongly preferred, with a solid understanding of shipboard hotel operations.
Proven leadership skills with the ability to inspire, coach, and develop a diverse, multicultural team, driving high performance and accountability.
Demonstrated experience in operational planning, coordination, and execution, including scheduling, workload planning, and resource allocation.
Strong focus on quality and guest experience, with a track record of building guest-centric operations and using feedback and trends to improve service.
Good knowledge of Public Health and Environmental policies and practices (e.g. USPH or equivalent), with the ability to embed and monitor compliance in daily operations.
Experience using digital tools and systems to support Housekeeping or Rooms Division operations; familiarity with OCEAN Hospitality, GuestView Housekeeping, or similar platforms is an advantage.
Excellent problem-solving and decision-making skills, with the ability to remain calm under pressure and manage complex service recovery situations effectively.
Strong organisational skills, with the ability to manage multiple priorities, high volumes, and time-sensitive tasks while maintaining attention to detail.
Excellent command of the English language, both verbal and written; additional languages are an asset in a multicultural guest and teammate environment.
Exceptional interpersonal and communication skills, with a warm, approachable, and professional manner when interacting with guests and teammates.
Proven ability and willingness to deliver outstanding service, continuously surprise and delight guests, and role model Service Excellence behaviours.
High level of personal integrity, professionalism, and respect for others, with a commitment to fostering an inclusive, collaborative, and supportive work environment.
Motivated, resilient, and adaptable, with the ability to thrive in a fast-paced, shipboard environment and embrace change positively.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

Recently Posted Jobs

Explore more opportunities at Princess Cruises

See more jobs