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S:US

Provides services for homelessness, mental health

Rent Collection Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$28 - $31.25 /hr

About the Job

Requirements

  • Ability to write and communicate effectively.
  • Experience or knowledge of HRA-Public Assistance benefits, such as Rent Arrear One-Shot Deals.
  • Proficiency in the ACCESS HRA client and provider portals.
  • Proficiency in Microsoft Office, including Excel and Word, and other database systems.
  • Ability to multitask.

Responsibilities

  • Review tenant accounts and aging reports across a large portfolio of programs to evaluate past-due balances and determine action plans.
  • Coordinate the collection process with Legal, Finance, and Program staff.
  • Contact residents regarding outstanding balances.
  • Resolve billing issues with residents and coordinate with Finance to correct rental errors.
  • Contact tenants daily to resolve past-due accounts and identify ways to prevent future payment delays.
  • Conduct entitlement assessments to determine eligibility for HRA-Public Assistance benefits.
  • Assist or accompany tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears.
  • Stay informed about public policy, developments in public assistance and rental assistance, and other rent-arrears resources; communicate relevant information to housing program staff, management, and tenants.
  • Attend informational trainings and seminars to remain current on trends and changes in the entitlement system.
  • Provide guidance on financial literacy, payment-plan breakdowns, public assistance, and other entitlement applications, and explore solutions to rent arrears.
  • Work with Programs and Finance on potential entitlement issues affecting tenants.
  • Maintain updated records of tenant entitlements.
  • Maintain the Entitlements module in the myEvolv EHR database.
  • Travel to organizational sites and program sites within the five boroughs, either in the office or at program sites.
  • Investigate HRA-Public Assistance cases and ensure their resolution.
  • Represent tenants and the agency at administrative hearings regarding HRA-Public Assistance cases.
  • Assist tenants in creating and navigating the ACCESS HRA app.
  • Process appeals and pursue legal channels to obtain funding for tenants who have been denied entitlements.
  • Review and timely follow up on tenant correspondence concerning public-assistance eligibility received from government agencies by phone, office visit, email, mail, or fax.
  • Prepare reports for internal stakeholders about tenancy and related portfolio issues, and provide updates on tenant progress resolving rent arrears.
  • Maintain meticulous records and file systems to an audit-ready standard.
  • Train individuals and staff on regulations and laws pertaining to benefits.
  • Perform other duties as assigned.

About the Company

S:US

Provides services for homelessness, mental health

S:US provides services and advocacy for underserved New Yorkers who face homelessness, developmental disabilities, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. It delivers direct, tailored supports in NYC and Long Island through housing assistance, health and behavioral services, case management, and community programs to help people achieve stability. The organization combines long-term advocacy with a broad set of programs across housing, health, crisis intervention, and justice issues, supported by decades of experience and about 1,800 staff. Its goal is to empower people to lead lives of purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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