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Honeywell

Diversified industrial conglomerate: aerospace, automation, safety

Advanced Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeMacon, GA, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in a technical or engineering discipline is required.
  • At least 5 years of related Field Service Engineering work experience is required.
  • A valid driver's license is required.
  • Knowledge of Honeywell Distributed Control Systems and networks, including Experion PKS hardware and software, TDC2/3000, FTE, TPS, LCN, UCN, Hiway, system architecture, operations, and process controls is valued.
  • A strong commitment to safety and maintaining a safe working environment is valued.
  • The ability to meet deadlines, work under pressure, and work independently or as part of a team is valued.
  • Effective verbal and written communication and interpersonal skills, including the ability to interact professionally with peers and customers, are valued.
  • Knowledge of servers and PCs, IP networking technologies such as switches, routers, and firewalls, and third-party technologies and software is valued.
  • Project management experience in budget control, scheduling, resource allocation, and reporting is valued.
  • Previous technical field service and customer service experience is valued.
  • An advanced degree is valued.
  • Willingness to travel more than 50% is required.
  • The ability to work independently and in a group without direct supervision is valued.
  • Critical thinking and troubleshooting skills, including the ability to learn available analysis tools to solve complex system or process problems, are valued.
  • The ability to write, review, or edit technical reports and conduct formal meetings with customer management personnel is valued.
  • Willingness to develop extensive product knowledge through formal and on-the-job training is valued.
  • Proficiency with Microsoft Office applications, databases, SQL, and scripting is valued.

Responsibilities

  • Communicate periodically with customers about technical and administrative Distributed Control System issues.
  • Provide customer support for Honeywell control systems and serve as the customer contact for service-related issues and inquiries.
  • Configure, maintain, and troubleshoot Honeywell hardware, networks, and software, including Experion PKS, LCN, and TPS.
  • Upgrade TPN and Experion software releases on live control systems without interrupting customers' industrial processes.
  • Migrate legacy Honeywell control systems to Honeywell's new technology offerings.
  • Develop the skills and talents of other engineers through guidance and on-the-job supervision.
  • Understand customers' key processes and economic drivers, translate them into business opportunities, and provide timely research and recommendations.
  • Assist Sales during sales pursuits.
  • Represent Honeywell to end users and competitors.
  • Learn end-to-end product and solution development, delivery, and execution for Honeywell products and solutions.
  • Use technical expertise in complex Honeywell solutions and product offerings to enhance the customer experience.
  • Interface with customers at all levels and ensure customer satisfaction through oral and written communication.
  • Publish customer reports, including service reports and monthly performance reports.
  • Provide occasional vacation coverage and 24/7 emergency support to customers and other Field Service Engineers.

Desired Qualifications

  • A strong commitment to safety and maintaining a safe working environment.
  • The ability to meet deadlines, work under pressure, and work independently or as part of a team.
  • Effective verbal and written communication and interpersonal skills, including professional interactions with peers and customers.
  • Knowledge of Honeywell Distributed Control Systems, networks, system architecture, operations, and process controls.
  • Knowledge of servers and PCs, IP networking technologies, and third-party technologies and software.
  • Project management experience in budget control, scheduling, resource allocation, and reporting.
  • Previous technical field service and customer service experience.
  • An advanced degree.
  • The ability to work independently and collaboratively without direct supervision.
  • Critical thinking and troubleshooting skills, including learning analysis tools to solve complex system or process problems.
  • The ability to write, review, or edit technical reports and conduct formal customer management meetings.
  • Willingness to develop extensive product knowledge through formal and on-the-job training.
  • Proficiency with Microsoft Office applications, databases, SQL, and scripting.

About the Company

Honeywell

Diversified industrial conglomerate: aerospace, automation, safety

Honeywell operates in four main areas—aerospace, building automation, performance materials and technologies (PMT), and safety and productivity solutions (SPS). Its products couple hardware, software, and services, delivering integrated solutions for customers in design, manufacturing, installation, maintenance, and analytics. It stands out through a broad, diversified portfolio, a global presence, and the ability to connect multiple stages of the product lifecycle into one ecosystem. The company aims to help customers operate more reliably and efficiently, reduce costs and environmental impact, and grow recurring revenue by offering solutions, services, and digital platforms that link its hardware and software offerings.

Company size
10,001+
Company stage
IPO
Headquarters
Charlotte, NC
Founded
1906

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