Inside Sales Assistant Manager - Call Center

Inside Sales Assistant Manager

Joyce Windows, Sunrooms & Baths · Berea, United States · Full-time · Posted 2026-11-13

Workplace: on_site

Department: Call Center

Description

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships.

At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Position Overview

Joyce Factory Direct is seeking a motivated, experienced Inside Sales Assistant Manager to help lead our call center team in Berea, Ohio.

Our Inside Sales team connects with homeowners interested in our products, builds excitement around their projects, and schedules in-home consultations with our sales representatives. Rather than closing purchases over the phone, our focus is on generating quality appointments for our sales teams.

In this role, you'll coach and develop appointment-setting specialists, drive team performance, and help manage daily call center operations. While you won't carry an individual production quota, you'll provide hands-on sales support and lead by example when needed.

Schedule

• Full-Time: 1:00 PM – 9:00 PM
• Weekend availability required (at least one weekend day per week)

Compensation

• $20 per hour base pay
• Performance bonuses and incentives based on team results
• Expected total compensation: $25–$30 per hour, based on performance

What You'll Do

• Lead, coach, and develop a team of Inside Sales and Appointment Specialists to achieve performance goals
• Train employees on effective appointment-setting techniques, objection handling, and communicating the value of an in-home consultation
• Conduct regular one-on-one coaching sessions, call reviews, and performance evaluations
• Monitor team productivity, appointment quality, and daily sales activity
• Lead team huddles, communicate goals, and motivate employees to succeed
• Support onboarding, training, and performance improvement efforts
• Coordinate with regional sales teams to maintain appointment availability and scheduling goals
• Provide hands-on support with inbound and outbound calls during busy periods or as needed
• Handle escalations, address performance concerns, and help maintain smooth daily operations
• Partner with the Customer Experience Director to improve team performance and execute daily priorities

You'll Be a Good Fit If You Have:

• Experience in inside sales, appointment setting, call center sales, or a similar performance-driven environment
• Previous leadership or supervisory experience with a proven ability to coach and develop employees
• Strong sales and communication skills, including objection handling and generating customer interest
• Experience monitoring performance metrics and helping teams achieve measurable goals
• Confidence providing feedback, handling escalations, and holding employees accountable
• A competitive, goal-oriented mindset with a passion for developing people
• Strong organizational and time-management skills
• Availability to work the 1:00 PM – 9:00 PM shift and at least one weekend day per week
• Reliable transportation to and from work

Benefits

• Health, Dental, and Vision Insurance
• PTO and vacation
• 401(k) with a 25% uncapped company match
• Employee discounts on home improvement services
• Employee Referral Bonus Program

Why Joyce?

• 71+ years of success as a family-owned and operated company
• A hands-on leadership opportunity with a direct impact on team success
• Opportunities for professional growth and leadership development
• High-quality, American-made products
• An upbeat, performance-driven team that recognizes strong leadership and results

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