Cash Application Specialist - Collections & Customer Service

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$19.71 - $25.62

Scheduled Weekly Hours:

40

Position Overview

Responsible for processing cash, credit cards, banking lockbox, checks, wire payments received by Capital Health.

MINIMUM REQUIREMENTS

Education: High school diploma or equivalent.

Experience: One year experience handling cash in a professional setting.

Other Credentials:

Knowledge and Skills:

Special Training: Banking or cashier experience preferred

Mental, Behavioral and Emotional Abilities: Ability to work independently as well as a team player. Ability to complete assignments within prescribed accuracy parameters and deadlines.

Usual Work Day: 8 Hours

Reporting Relationships

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

Posts all cash received by CH to appropriate patient or third-party account timely and accurately. Posts and deposits all "live" checks received via regular mail timely. Prepares and balances all bank deposits daily on a timely basis - within the same day as received.

Pulls electronic lockbox image from the bank web site and balances to amounts received in CH account. Ensures that all keyed deposits are credited to the CH bank account on a timely basis.

Corrects posting errors timely as they are presented to them daily. Completes the Cash Summary Sheet daily.

Scans all cashier work daily into imaging system. Prepares daily cashier work folders (per campus) for audit and documentation retention purposes.

Processes credit card payments for both insurance companies and patients.

Works on unapplied/suspense cash by researching source of payments and appropriate account application. Works on exceptions when posting daily 835's

Retrieves back up remittances or paper explanation of benefits and files appropriately for departmental use.

Completes ERA/EFT documentation for new payors.

Performs other duties as assigned and adapts to changing departmental demands.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation

Continuous physical demands include: Sitting

Lifting Floor to Waist 20 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing

Anticipated Occupational Exposure Risks Include the following: N/A

IND123.

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.