Media Sales Support Representative - Japan & Asia

Job Description

Reuters is seeking a talented and experienced Media Sales Support Representative to join our Global Sales Support team, based in Tokyo. Reuters Agency is a high-growth, diversified business at the heart of the world's largest news organization. Our mission is to be the definitive destination for global intelligence that powers smart decisions.

This role is primarily responsible for supporting the Japan market while also providing coverage across the broader Asia region. The Media Sales Support Representative is accountable for supporting the Reuters Sales organization on general sales-related matters, business policy, and procedural issues — acting as a trusted partner to Account Managers across Japan and Asia.

Key Responsibilities  

In this opportunity as a Media Sales Support Representative for Japan & Asia, you will: 

• Serve as the primary resource for sales and account management teams across Japan and Asia to understand content/product offerings, business policies, order processing, credits, and procedures — and assist in problem solving on all issues
• Permission prospective clients for trials based on Account Manager requests
• Complete and update regulatory documentation for governmental and corporate clients, including Japan-specific compliance requirements
• Support administrative tasks relating to order fulfilment (new sales, cancellations, renewals, etc.)
• Input billing information (products, pricing, billing address, etc.) into relevant systems, supporting the quote-to-billing process
• Escalate and follow up on client billing and invoicing issues, including Japan-specific e-invoicing requirements (Qualified Invoice System / T-number registration, JCT compliance)
• Maintain client data (contacts, addresses, service changes, etc.) in relevant systems
• Ensure pipeline accuracy and support monthly forecast processes by reviewing and validating pipelines created by Account Managers
• Engage with the Commercial Policy team to support contract fulfilment and compliance
• Ensure procedure changes are implemented and followed to maximise efficiency and deliver quality service across all order-to-cash processes
• Train, interact, and provide analytics (usage) with customers in Japan and across Asia via phone and email on an as-needed basis
• Share best practices and knowledge related to new products and sales process improvements across the Asia region
• Provide logistical support for regional sales meetings and other events as needed
• Act as a regional coverage point for Asia-based teams, collaborating with global Sales Support colleagues to ensure consistent service delivery

Required Qualifications 

You’re a fit for the role of Media Sales Support Representative for Japan & Asia if you have the following required qualifications: 

• At least 3 years of experience in a business operations, sales support, order management, or customer service function — ideally in a media, information services, or B2B environment
• Strong communication skills (written, oral, presentation) in both Japanese and English
• Exceptional organisational skills, attention to detail, and a high degree of accuracy
• Excellent problem-solving and analytical skills with the ability to resolve standard and complex client issues
• Ability to troubleshoot and make sound decisions based on knowledge of business objectives
• Customer-oriented mindset with the ability to work both independently and collaboratively in a team environment
• Comfort working in a complex and dynamic environment, managing multiple priorities across regions and functions

Preferred Qualifications 

• Working knowledge of Japanese commercial and compliance documentation, including the Qualified Invoice System (T-number / Tekikaku Seikyūsho), Consumption Tax / JCT requirements, and standard Japanese business documentation practices
• Language skills: Fluent in Japanese and English is a must; additional Asian language skills (e.g. Mandarin, Korean) are a plus
• Familiarity with Japanese business culture and professional etiquette, including communication norms with enterprise and governmental clients
• Proficiency with project management methodologies (Agile/Waterfall) and tools (e.g. Jira, Asana, Smartsheet, Microsoft Project)
• Experience with Salesforce; SAP a plus
• Demonstrated experience supporting or coordinating across multiple markets or time zones within Asia

• Demonstrated project management experience leading cross-functional initiatives from initiation to delivery

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.