Full-Time
Customer Success Manager
Enterprise
Iru
51-200 employees
Apple device management and security platform
No salary listed
Miami, FL, USA
Hybrid
Three days in office per week.
 Customer Experience & Support (1) |
|---|
Get referred to Iru
Find people who can refer or advise you
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise accounts (ARR $5M+; contracts $100K+)
- Proven ability to build executive relationships and drive strategic conversations
- Strong business acumen and consultative approach
- Excellent communication and presentation skills
- Experience working cross-functionally in complex environments
- Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV)
- Build and maintain relationships with executive stakeholders and decision-makers
- Develop tailored success plans tied to customer business objectives
- Lead onboarding, enablement, and executive business reviews (EBRs)
- Drive product adoption and measurable ROI across complex organizations
- Identify and drive expansion opportunities in partnership with Sales
- Navigate multi-stakeholder environments and complex account structures
- Advocate for customers internally and influence product direction
It provides a unified platform to manage and secure Apple devices for businesses, including deploying hardened devices, updating software, fixing vulnerabilities, and overseeing the entire device fleet, plus a MigrationAgent to switch from older MDM systems with a few clicks. The platform combines management and security in one system that works across all Apple devices; IT teams apply configurations, enforce policies, push updates, and monitor device health. It differentiates itself through deep Apple ecosystem expertise and hands-on support from engineers with Mac admin experience, plus a streamlined migration path that minimizes user interaction. Its goal is to help businesses scale secure Apple device management with an easy-to-use platform and strong support, enabling smooth migrations and a stronger IT infrastructure for growth.
Company Size
51-200
Company Stage
Series D
Total Funding
$288.4M
Headquarters
San Diego, California
Founded
2018
Get referred to Iru
Find people who can refer or advise you
Simplify's Take
What believers are saying
- Cross-platform endpoint management for Apple, Windows, and Android expands beyond original Apple-only focus.
- Detected 28 macOS vulnerabilities and 4 malware families, adding 175+ detection models to stop 10,000 threats.
- Six integrated products including Workforce Identity and Endpoint Detection offer a complete stack alternative to point tools.
What critics are saying
- Jamf's 60%+ Apple MDM dominance erodes Iru's core market share in 12–18 months with high impact.
- Mosyle's 30% price advantage drives SMB migration in 9–15 months, undercutting Iru's value proposition.
- AI architecture failure to detect novel macOS malware could cause a flagship breach and regulatory fines under NIS2.
What makes Iru unique
- Collapsed the stack by replacing fragmented point tools with a unified identity, endpoint, and compliance system.
- Proprietary AI architecture enables agentic automation across identity, access, endpoint security, and compliance.
- Unified Context Model creates a living map of users, apps, devices, and policies for context-aware access.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Family and Medical Leave
Parental Leave
Wellness Program
Fertility Treatment Support
Gym Membership
Meal Benefits
Hybrid Work Options
Equity
Mental Health Support
Employee Discounts