The Home Depot

Home improvement retailer offering tools, services

Tool Rental Associate

Retail SalesPosted on Nov 10

Part-timeVictoria, BC, Canada$18.90 - $19.90

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of retail or trade experience is an asset, rather than a strict requirement.
The role requires bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
The schedule may include evenings and weekends.
The work takes place in a warehouse environment that may be dusty and noisy, with frequent drafts and interior temperature changes.
The role requires effective communication, customer focus, and interpersonal skills.

Responsibilities

Provide fast, friendly service by identifying customers’ needs and assisting them with product and project information.
Follow the GET customer-service model by greeting, engaging, and thanking customers.
Seek out customers throughout the store and escort them to appropriate merchandise, including in other departments.
Ask open-ended questions to determine customers’ project needs and level of expertise.
Promote services such as Special Services, Tool Rental, Pro Desk, and Pro Services, and recommend them as appropriate.
Discuss available options and recommend related products or services customers may need for their projects.
Educate customers about their entire project.
Use the empowerment program when necessary to satisfy customers.
Perform daily stock maintenance by ensuring products are signed, displayed, and clean.
Maintain and proactively build knowledge of products and services in the department and adjacent departments.
Follow safety and loss-prevention policies and procedures.

Desired Qualifications

One to two years of retail or trade experience is an asset.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives Sales

Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge

Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services

Maintains Safety and Security

Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

Communicates Effectively
Customer Focus

Skills:

Interpersonal Skills

Direct Manager/Direct Reports:

Department Supervisor

Travel Requirements:

No travel requirements

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

High School Diploma or equivalent

Minimum Years of Work Experience:

1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

Certifications:

Other Requirements/Assets:

The pay range for this position is between $18.90 - $19.90

About the Company

The Home Depot

Home improvement retailer offering tools, services

Home Depot is a big retailer of home improvement supplies. It sells building materials, tools, lawn and garden items, decor, and other related products, and it offers services like tool rentals, installation, and credit financing. Customers can shop either in its many North American stores or online, and the company serves homeowners, renters, and professional contractors. Its business model combines direct product sales with rental services and financing, supported by a Pro Xtra loyalty program for professionals and a focus on customer service. The company differentiates itself through its wide product assortment, extensive store network, and combined online and in-store shopping experience, plus services designed to help customers complete projects. Its goal is to help customers finish home improvement projects by providing a broad selection, helpful services, and a convenient shopping experience while continuing to grow its business and support professional contractors.

Company size: 10,001+
Company stage: IPO
Headquarters: Atlanta, GA
Founded: 1977

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