HybridHybrid; must be mobile to visit different sites across the airport campus.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
Must be able to lift at least 40 pounds.
Must be able to organize short- and long-term tasks and communicate task status to clients and management.
Must have effective oral and written communication skills and be able to explain complex issues to a non-technical audience.
Must be able to work with others.
Must be self-starting and results-focused.
Must be capable of assuming additional responsibilities.
Must have demonstrated experience managing data coordination and conversion projects.
A bachelor's degree in computer science or a related field is preferred; education may be substituted with five or more years of equivalent job experience.
Relevant professional licensure and certifications are preferred.
Must be able to work various shifts as needed.
Must be mobile to visit different campus sites to provide technical support.
Experience troubleshooting PC hardware, including diagnosing and resolving motherboard, power supply, memory, and storage failures, and performing upgrades, replacements, and configurations.
Experience troubleshooting network infrastructure, including LAN/WAN cabling faults, switch/router configuration errors, IP conflicts, wireless networks, VPN issues, network performance, and connectivity.
Experience installing, configuring, and administering Windows 10 and 11 operating systems, including applying security patches, system updates, and driver updates.
Experience deploying, troubleshooting, and supporting Microsoft Office and Microsoft 365, including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams.
Responsibilities
Answer incoming customer emails to the Help Desk.
Follow established procedures to diagnose and troubleshoot system issues.
Analyze, determine, and document reported production outages and incidents.
Determine the severity, impact, and nature of incidents and escalate them as needed.
Communicate with other team members.
Submit tickets for new service or application requests in Freshdesk, IT Service-Now, and related tracking applications.
Complete onboarding and offboarding functions for staff being mobilized or demobilized.
Perform hardware and software installations.
Oversee deployments and relocations of staff at various locations throughout the airport footprint.
Provide IT support at division-wide sponsored events.
Provide on-the-job training to new department staff members.
Provide computer orientation to new staff.
Provide help desk support across IT functions for the Airport Development Group.
Perform initial analysis, diagnosis, and troubleshooting of events, and ensure production outages and incidents are communicated and resolved promptly.
Manage staff onboarding and offboarding processes.
Follow established procedures to troubleshoot, coordinate, and resolve systems- or hardware-related incidents.
Desired Qualifications
Relevant professional licensure and certifications are preferred.
IT Technical Support I
The Tsui Group · Los Angeles, United States (Hybrid) · Full-time · Posted 2026-10-21
Salary: USD 72,000–77,000
Workplace: hybrid
Department: LAWA
Description
The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as an IT Technical Support I in Los Angeles County.
Position Description Summary
This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and off boarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.
Essential Job Duties (include the following but not limited to)
Answer incoming customer emails to the Help Desk.
Follow established procedures to diagnose and troubleshoot system issues.
Analyze, determine, and document reported production outages/incidents.
Determine severity, impact, and nature of incidents. Escalate as needed.
Communicate clearly with other team members.
Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
Complete onboarding or offboarding functions for staff being mobilized or demobilized.
Perform hardware and software installations.
Oversee deployments and relocations of staff at various locations throughout the airport footprint.
Provide IT support at Division-wide sponsored events.
Provide on-the-job training to new department staff members.
Provide computer orientation to new staff.
Hardware and Infrastructure Experience
PC Hardware Troubleshooting
Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
Network Infrastructure Troubleshooting:
Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
Installation, Configuration, and Maintenance:
Windows Operating Systems
Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
Microsoft Office 365 Suite:
Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
Requirements
Professional Experience Level/Other Qualifications
Must be able to lift at least 40lbs.
Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
Effective oral and written communication skill, with an ability to communicate complex issues toa non-technical audience.
Ability to work with others.
Self-starter with results driven focus.
Capability to assume additional responsibilities.
Demonstrated experience managing data coordination and conversion projects.
Education/Training
Bachelor's degree in computer science or related field preferred.
Education may be substituted with 5 years or more of equivalent job experience.
Relevant Professional Licensure & Certifications preferred.
Element-Specific Requirements/Notes
May assume other duties as required/needed.
Maybe required to work various shift s as needed.
Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.
Benefits
Benefits
Salary Range: $72,000-$77,000
Medical, Vision, & Dental – 100% covered for the employee*
Life and Disability Insurance
10.5 days of Vacation pay (Accrued)
6 days of Sick pay (Available Immediately)
10 days of Holiday pay (9 Holidays, 1 Personal Day)
3% Employer Contribution 401k (After 1 year of service)