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Best Friend Finance

Cross-border payments with stablecoins and wallets

Associate Product Manager - Core Experience

Product ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USAIn-person

About the Job

Requirements

  • Curiosity about how systems work, attention to detail, and determination to close the loop.
  • Evidence of having taken responsibility for a project, process, or problem and improved it; examples may come from operations, support, quality assurance, engineering, a small business, coursework, or independent work.
  • Comfort with data and willingness to learn technical concepts; ability to distinguish what is known from what requires further investigation.
  • Ability to prioritize, communicate blockers, ask for help when needed, and act on feedback.
  • Experience using artificial intelligence to produce a useful result, such as an investigation, analysis, small tool, automation, or prototype, and ability to explain how its correctness was checked.

Responsibilities

  • Stay close to support, customer feedback, and product data to understand where customers struggle.
  • Investigate issues with engineers, understand their impact, trace root causes, and determine next steps.
  • Take defined improvements from prioritization through implementation, verification, and measurement.
  • Identify recurring problems and improve the product flows, monitoring, systems, or internal tools behind them.
  • Use artificial intelligence to accelerate investigation, analyze data, automate repetitive work, and prototype solutions while checking output quality.
  • Build the judgment to own increasingly complex parts of the core experience independently over time.

Desired Qualifications

  • SQL, scripting, and experience with logs or application programming interfaces are useful foundations.

About the Company

Best Friend Finance

Cross-border payments with stablecoins and wallets

Best Friend Finance (BFF) builds cross-border money movement and universal financial access by combining traditional banking with digital wallets backed by stablecoins. Its first product focuses on the US-LATAM corridor, where US users get full banking services and international users can send, receive, and hold balances in RTokens such as the Electronic Dollar (eUSD); transfers abroad convert to RTokens, while inbound international transfers to the US give recipients a USD balance in their BFF account. The company differentiates itself by pursuing six core financial functions (earning, saving, moving, lending/borrowing, investing/raising, and insurance) and by using stablecoins to enable faster, cheaper, and more secure international transactions, plus a platform called UGLYCASH to address high-inflation economies. Its goal is to operate a profitable platform that closes the global gap in access to essential financial services for people around the world.

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