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All Accor

Global hotel management, franchising, loyalty program

Night Audit

Hotel Guest ServicesPosted on Nov 11
Full-timeBordeaux, FranceNo salary listedIn-person

About the Job

Requirements

  • Fluent English is expected, including the ability to describe a kitchen and its components.
  • Attention to detail and anticipation are required.
  • The candidate must be welcoming, friendly, versatile, and commercially minded.
  • The candidate must be able to manage pressure and stress.
  • Confidentiality is important.
  • The candidate must be attentive to each guest on arrival.
  • Team spirit, autonomy, and initiative are required.
  • Numerical ability and accurate cash handling are required.

Responsibilities

  • Welcome guests and oversee their stay during the night.
  • Prepare arrivals and handle check-in and check-out for individual guests and groups.
  • Take last-minute reservations, answer the telephone, and process guest requests.
  • Manage guest situations and relay incidents, complaints, remarks, and feedback to management.
  • Handle payments and take responsibility for the cash float; check existing accounts.
  • Check the establishment's cash floats and correct balances when necessary.
  • Issue, process, and follow up on guest invoices.
  • Complete the daily closure of the IT service.
  • Promote the hotel's shop, including product sales and merchandising, as well as its restaurant and activities.
  • Ensure a high-quality guest experience.

Desired Qualifications

  • Experience with the Opera Cloud property management system (PMS) is an advantage.
  • The candidate may use a third language.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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