Credit Manager

Job Description

The Credit Manager is responsible for managing the hotel's credit operations, ensuring timely collection of outstanding payments, maintaining healthy receivables, and implementing effective credit control procedures. The role focuses on credit assessment, account monitoring, collection management, and coordination with Sales, Front Office, Reservations, and Finance teams to minimize credit risks and improve cash flow.

Key Responsibilities:

• Manage the hotel's credit policies and ensure compliance with approved procedures.
• Review and approve credit applications based on established guidelines.
• Conduct credit checks and evaluate the financial credibility of corporate clients, travel agencies, and business partners.
• Establish and monitor credit limits and payment terms for approved accounts.
• Maintain accurate records of all credit accounts and agreements.
• Review guest folios, city ledger accounts, and outstanding balances regularly.
• Perform aging analysis of receivables and prepare comprehensive credit reports for management review.
• Execute collection follow-up procedures and implement dunning strategies for overdue accounts.
• Manage dispute resolution with clients regarding billing discrepancies and payment issues.
• Coordinate with Finance and Legal departments on debt recovery procedures and write-off recommendations.
• Develop and maintain strong relationships with key corporate accounts and travel agency partners.
• Provide training and guidance to Front Office and Reservations staff on credit policies and procedures.
• Monitor and analyze credit metrics to identify trends and recommend process improvements.
• Ensure compliance with hotel credit policies and applicable financial regulations.

Qualifications

• Bachelor’s degree in Finance, Accounting, Commerce, or a related field.
• Minimum 5–8 years of experience in credit control, accounts receivable, or hotel finance operations.
• Previous experience in a hotel or hospitality finance department preferred.
• Strong knowledge of credit management, collections, and financial controls.
• Good understanding of hotel billing processes, city ledger, and corporate accounts.
• Excellent negotiation, communication, and analytical skills.
• Proficiency in MS Excel and accounting/finance systems.

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities