Hope Services

Disability and mental health support services

Director – IDD Programs

Social & Community ServicesConfirmed live in the last 24 hours

Full-timeMountain View, CA, USA$162k /yr

About the Job

Requirements

A Master’s degree in a related field plus 5–7 years of administrative experience working with people with disabilities in a rehabilitation environment is preferred; an equivalent combination of experience and education may be considered.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Knowledge of community outreach and education.
Ability to interact effectively with diverse groups.
Strong written communication skills.
Ability to analyze data and produce reports.
Ability to lead and manage change.

Responsibilities

Direct the development and local implementation of services and operations.
Lead the design of new business and service models within the region.
Champion quality improvement efforts across divisional services.
Establish and maintain partnerships with local colleges, chambers of commerce, legislators, and service clubs.
Build family and community partnerships through consistent communication and engagement strategies.
Represent HOPE in public forums and community events to increase visibility and support.
Supervise and support Program Managers to ensure effective program delivery.
Lead staff development through training, mentorship, and performance evaluation.
Promote a culture of learning, collaboration, and continuous improvement.
Participate in agency-wide planning initiatives to develop programs aligned with long-term consumer goals.
Evaluate community needs and funding agency priorities regularly.
Recommend and implement strategies for service improvement and expansion.
Develop, manage, and oversee district financial plans and budgets.
Monitor and forecast financial performance to support fiscal responsibility and sustainability.
Identify and mitigate financial risks through proactive planning.
Ensure programs and operations within the district comply with regulatory and contractual requirements.
Promote a safe, compliant, and high-performing work environment.
Lead efforts to maintain high standards in service delivery and workplace safety.
Collaborate with the Development/Foundation team to grow district donor bases and fundraising initiatives.
Oversee and participate in community outreach and public relations efforts supporting development goals.
Negotiate new contracts and services with funders and stakeholders.
Build and maintain working relationships with regulatory agencies and funding organizations.
Attend Board of Directors and assigned sub-committee meetings, providing staff support and reporting as needed.
Provide insight and recommendations to support organizational governance and policymaking.
Participate in industry conferences, seminars, and professional development to stay current on service trends and leadership practices.
Act as a mandated reporter in cases of suspected abuse in compliance with applicable laws and organizational policies.
Perform additional tasks as assigned to support program and organizational efficiency.

Desired Qualifications

A Master’s degree in a related field and 5–7 years of administrative experience working with people with disabilities in a rehabilitation environment.

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<

>>>>> ASPIRE to Excellence CARF Accredited <<<<<

>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<

>>>>> Four-star Charity Navigator <<<<<

>>>>> 2024 Candid Gold Seal of Transparency <<<<<

*Compensation: Starting at $162,000.00/yr commensurate with experience and qualifications

Summary

To act as HOPE’s lead executive in local communities. To establish an interface with local community life and all HOPE programs. To develop community partnerships and connections. Provide oversight including all service and fiscal operation in local region. Ensure program quality and fiscal viability.

Essential Functions

The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:

Leadership and Program Implementation

Direct the development and local implementation of services and operations.

Lead the design of new business and service models within the region.

Champion quality improvement efforts across all divisional services.

Community Engagement and Partnerships

Establish and maintain partnerships with local colleges, chambers of commerce, legislators, and service clubs.

Build strong family and community partnerships through consistent communication and engagement strategies.

Represent HOPE in public forums and community events to increase visibility and support.

Staff Supervision and Development

Supervise and support Program Managers to ensure effective program delivery.

Lead efforts in staff development, including training, mentorship, and performance evaluation.

Promote a culture of learning, collaboration, and continuous improvement.

Strategic Planning and Service Innovation

Participate in agency-wide planning initiatives to develop programs aligned with long-term consumer goals.

Conduct regular evaluations of community needs and funding agency priorities.

Recommend and implement innovative strategies for service improvement and expansion.

Financial Management

Develop, manage, and oversee district financial plans and budgets.

Monitor and forecast financial performance, ensuring fiscal responsibility and sustainability.

Identify and mitigate financial risks through proactive planning.

Compliance and Operational Excellence

Ensure all programs and operations within the district adhere to regulatory and contractual requirements.

Promote a safe, compliant, and high-performing work environment.

Lead efforts to maintain the highest standards in service delivery and workplace safety.

Development and Fundraising

Collaborate with the Development/Foundation team to grow donor bases and fundraising initiatives within the district.

Oversee and participate in community outreach and public relations efforts to support development goals.

Contract Management and Funder Relations

Negotiate new contracts and services with funders and stakeholders.

Build and maintain positive working relationships with regulatory agencies and funding organizations.

Governance and Representation

Attend Board of Directors and assigned sub-committee meetings, offering staff support and reporting as needed.

Provide insight and recommendations to support organizational governance and policymaking.

Professional Development and Advocacy

Engage in industry conferences, seminars, and professional development opportunities to remain current on service trends and leadership practices.

Act as a mandated reporter in cases of suspected abuse, in compliance with relevant laws and organizational policies.

Other Duties

Perform additional tasks as assigned to support overall program and organizational efficiency.

Qualifications Required

A Master’s degree in a related field plus 5-7 years of administrative experience working with people with disabilities in a rehabilitation environment is preferred. Equivalent combination of experience and education may be considered.

Required Knowledge and Skills

1. Proficient in MS Word, Excel, and Power Point

2. Knowledge of community outreach/education

3. Ability to interact effectively with diverse groups

4. Excellent written communications

5. Ability to analyze data and produce reports

6. Ability to lead and manage change

Environmental Conditions

An enclosed office environment. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Some exposure to outdoor weather conditions.

SJT

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

About the Company

Hope Services

Disability and mental health support services

Hope Services offers supports for people with developmental disabilities and mental health needs in Silicon Valley, including day programs, training and employment opportunities, community living support, and mental health services. These services are delivered through tailored programs that help clients participate in the community, gain skills, and access needed care. The organization differentiates itself with an integrated, community-based approach that combines daily supports with mental health services and advocacy tailored to individual needs. The goal is to improve well-being, independence, and social inclusion so clients can live fulfilling lives and actively participate in their communities.

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Company stage: Not listed
Total funding: Not listed
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