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Teleperformance Spain

Customer experience and business services

Customer Service Representative

Full-TimePosted on 9/30/2026
€17.1k/mo
Mid
A Coruña, Spain+1 moreMore locations: Remote in Spain
RemoteMust reside in Galicia.

About the job

Requirements
  • Native-level Galician or at least C1 proficiency is required.
  • Previous customer service experience by telephone, chat, or email is required.
  • Secondary education (ESO/Bachillerato) is required.
  • Ability to handle customer interactions professionally, patiently, and empathetically, including complex situations or frustrated customers.
  • Problem-solving skills are required.
  • An objective-oriented approach and ability to meet quality standards are required.
  • Strong oral and written communication and a professional attitude are required.
  • Computer literacy and keyboarding speed are required.
  • Ability to work with multiple tools, platforms, and databases is required.
  • Ability to adapt to a dynamic environment where procedures, tools, and policies periodically change is required.
  • A quiet workspace and stable internet connection are required for remote work: 50–100 Mbps download, 10–30 Mbps upload, and a router near the workstation or a wired connection rather than Wi-Fi only.
  • Residence in Galicia is required.
  • Availability for a 39-hour workweek, Monday through Friday, across one of the stated schedules is required.
Responsibilities
  • Handle calls, chats, and emails, providing solutions according to established procedures, standards, and quality objectives.
  • Manage back-office tasks related to case follow-up and information updates.
  • Resolve customer incidents, general and technical inquiries, and questions according to the assigned service line.
  • Follow supervisor guidance to support continuous service improvement.
  • Comply with the service's internal policies, rules, and regulations.
  • Keep knowledge current using scripts, guidance materials, and operating procedures.
  • Use databases, internal tools, and applications to manage requests and document cases.
Desired Qualifications
  • Experience in technical support or e-commerce services is valued.

About the company

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Teleperformance Spain

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Teleperformance Spain is the Spanish operation of a global customer-experience and business-services company. It delivers customer care, technical support, sales, back-office processing, content-related operations, and other outsourced services for client brands. Multilingual teams support consumers and business customers across phone, messaging, digital, and operational channels. Delivery centers and remote teams are coordinated through workforce management, training, quality, technology, security, and client operations. Roles span customer service, sales, technical support, content operations, team leadership, recruiting, and business support.

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