GCI

Alaska telecommunications provider with fiber network

Total Rewards Specialist - Total Rewards

Compensation & BenefitsPosted on Nov 9

Full-timeAnchorage, AK, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required; candidates with an associate or bachelor's degree meet this requirement.
Two years of experience independently performing administrative, human resources, benefits, compensation, payroll, or operational support work with limited supervision.
Strong data accuracy, attention to detail, quality verification, and volume-handling skills.
Ability to apply standard procedures, recognize exceptions, resolve routine problems, and escalate non-routine matters appropriately.
Proficiency using Microsoft Office, human resources information systems, business systems, filing and organization tools, and standard office equipment.
Ability to collaborate with teammates, share knowledge, and support department operations.
Ability to work assigned shifts, including additional time on weekends, holidays, or outside normal work hours when necessary.
Ability to communicate information and ideas accurately and effectively.
Ability to make valid judgments and decisions and perform job duties safely and effectively.
Virtual workers must comply with remote work policies and agreements.

Responsibilities

Assist with Total Rewards administration, including preparing benefits and compensation information, assisting with new-hire benefits orientation, and reviewing enrollment for eligibility and accuracy.
Provide guidance and assistance to new and existing employees about the available Total Rewards package.
Assist with preparation and execution of critical Total Rewards processes, including annual open enrollment, compensation increase cycles, and related program activities.
Respond promptly, equitably, and courteously to Total Rewards inquiries and complaints received by email, voicemail, in person, or virtually.
Maintain contact with vendors and employees in person, virtually, by phone, or by email to support effective utilization of Total Rewards programs.
Work with Payroll and vendors to ensure Total Rewards submission data is accurate and complete.
Work with Payroll and human resources information systems teams to maintain accurate Total Rewards premiums and earnings.
Support the Wellness Program by maintaining accurate eligibility reporting and supporting internal communications.
Independently coordinate Total Rewards programs and operational activities, administer complex transactions, support compensation and benefits processes, prepare analytical reports, maintain confidential records, assist with program implementation, and serve as a primary resource for routine inquiries from employees, managers, human resources business partners, and vendors.

Desired Qualifications

Four years of experience independently performing administrative, human resources, benefits, compensation, payroll, or operational support work with limited supervision.
Experience supporting Total Rewards program administration, employee inquiries, eligibility review, reporting, or vendor coordination.
Experience identifying process efficiencies or supporting quality assurance activities.

GCI's Specialist, Total Rewards will support the administration and delivery of Total Rewards programs, including compensation, benefits, leave, and wellness initiatives. Ensures accurate program administration, regulatory compliance, and positive employee experience through responsive customer service, operational excellence, and effective program support.

Essential Duties and Responsibilities:

Assist with the company’s Total Rewards including preparing benefit and compensation information, assisting with new hire benefits orientation, and reviewing enrollment for eligibility and accuracy.
Provide guidance and assistance to new and existing employees with the available Total Rewards package.
Assist with preparation and execution of critical Total Rewards processes, including annual open enrollment, compensation increase cycles, and related program activities.
Respond to Total Rewards inquiries and complaints received by email, voicemail, in person, or virtually, ensuring prompt, equitable, and courteous resolution.
Maintain contact with vendors and employees in person, virtually, by phone, or by email to support effective utilization of the company’s Total Rewards programs.
Work closely with Payroll and vendors to ensure Total Rewards submission data is accurate and complete.
Work closely with Payroll and HRIS teams to maintain accurate Total Rewards premiums and earnings.
Assist with the company’s Wellness Program by maintaining accurate eligibility reporting and supporting internal communications.

Minimum Qualifications:

Serves as an experienced administrative professional responsible for independently coordinating Total Rewards programs and operational activities. Administers more complex transactions, supports compensation and benefits processes, prepares analytical reports, maintains confidential records, assists with program implementation, and serves as a primary resource for routine inquiries from employees, managers, HR Business Partners, and vendors.

REQUIRED:

* A combination of education and relevant work experience sufficient to successfully perform the essential duties of the position may substitute to meet the total years required on a year-for-year basis.

Education*:

High school diploma or equivalent; this requirement is met by candidates who hold an associate or bachelor’s degree.

Experience*:

2 years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.

Skills:

Strong data accuracy, attention to detail, quality verification, and volume-handling skills.
Ability to apply standard procedures, recognize exceptions, resolve routine problems, and escalate non-routine matters appropriately.
Proficiency using Microsoft Office, HRIS, business systems, filing and organization tools, and standard office equipment.
Ability to collaborate with teammates, share knowledge, and support department operations.

PREFERRED:

4 years of experience independently performing administrative, HR, benefits, compensation, payroll, or operational support work with limited supervision.
Experience supporting Total Rewards program administration, employee inquiries, eligibility review, reporting, or vendor coordination.
Experience identifying process efficiencies or supporting quality assurance activities.

Work Requirements and Conditions:

Position is fast-paced and subject to rapidly changing priorities, multiple deadlines, and some challenging customer/vendor interactions.
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficiently to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Employees may be contacted outside of core business hours to respond to urgent situations when necessary. As such, employees are requested to provide emergency after-hours contact information, if applicable.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, parental status, veteran status, family medical history, genetic information, or any other characteristic protected by law.

DISCLAIMER: This job description is intended to describe the general nature and level of work performed by employees in this role It is not designed to be an exhaustive list of all activities, duties, responsibilities, or skills that are required. GCI reserves the right to revise, modify, change, assign, or reassign job duties and responsibilities at any time with or without notice.

About the Company

GCI

Alaska telecommunications provider with fiber network

GCI is Alaska’s largest telecommunications provider that delivers internet, phone, and data services to communities across the state. It runs a network built from fiber optic, satellite, and microwave links and connects to the lower 48 states via diverse fiber routes, allowing customized services for healthcare, education, enterprise, and residential customers in remote Alaska. Its network is geographically diverse and uniquely comprehensive in Alaska, backed by more than $4 billion invested to reach communities others cannot. Its goal is to provide reliable, customized communications across Alaska to keep schools, hospitals, businesses, and residents connected.

Company size: Not listed
Company stage: Not listed
Total funding: $17.2M
Headquarters: Anchorage, AK
Founded: 1979

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