Customer Onboarding Specialist

Metaview

Hiring is tedious, inefficient, and unreliable. The root cause of this is that the most important moments when hiring are fluid, synchronous, human interactions, but we only have highly-lossy and unsophisticated (ie, manual) ways of capturing the data that these interactions emit.

Metaview is building an AI-first platform to establish a new, richer ground-truth for hiring. We’re using this ground-truth to radically enhance hiring workflows, data, and decisions.

As a result, we’ll turn hiring into the business-critical team sport it truly is.

We’re a Series A startup founded by Siadhal and Shahriar after their experiences building products and teams at Uber and Palantir, and backed by phenomenal investors in the US and Europe. Our starting point on this mission is an AI-powered conversation assistant that gives hiring teams superpowers: beautifully structured and summarized interview notes, pre-filled candidate feedback forms, and rich candidate write-ups generated in just a few clicks (if that). Our customers are raving fans of the product, and we’re already seeing that Metaview is becoming the center-of-gravity for the hiring process at companies like Brex, Quora, HelloFresh, and over a thousand more.

Our values

• We own our work from end-to-end. We work “towards goals”, not “on tasks”. We’re a team that knows the satisfaction of doing great work is only felt when it impacts the customer.

• We optimize for rate-of-learning. We treat learning as the highest-form of currency for delivering future impact, and act accordingly: we run experiments, question thoroughly, and talk to customers over-and-over. We covet earned secrets.

• We’re direct and actively-transparent in how we communicate and share progress. There’s no point painstakingly hiring a world-class team, if they are then uninformed or unaware of the context that matters.

Our HQ is in London, UK.

The role

Onboarding new customers to their first moment of delight on our platform is, without exaggeration, mission-critical to Metaview achieving its goals and fulfilling its mission. We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we’re now looking for an Onboarding Specialist to join our growing CS team. This role will be central to ensuring our customers continue to experience a seamless, engaging introduction to Metaview, both pre- and post-sales.

As a Customer Onboarding Specialist, you’ll be responsible for:

• Product demos: Conduct demonstrations of our product that maximize clarity and excitement in the minds of our customers.

• Customer onboarding: Run delightful onboarding sessions for customers who need help setting up their account. Take the lead on making our onboarding process better and better over time.

• Feedback Collection: Gather customer feedback on the onboarding experience and the product itself.

• Process improvement: Create and update onboarding materials, such as guides, video tutorials, and FAQs.

• Sharing your hard-earned knowledge: Work closely with Product and Go-to-market teams to ensure a cohesive customer experience.

• Problem-solving: Assist customers with any initial challenges or questions.

You

• 2+ years experience in a customer or stakeholder-facing role. Bonus points if this is as a recruiter.

• You get energized by meeting new people, and spread that energy to them through your communication and approach.

• High grit. You understand the value of getting things done today, rather than waiting til tomorrow.

• Systematic and organized. Our customers need to feel like they are embarking on a journey with a partner that is going to guide them through the AI revolution and how it will impact recruiting. Your interactions must imbue confidence.

• You’re looking for a breakout role and want to be part of something huge, just as it’s reaching escape velocity