Full-Time

Customer Onboarding Specialist

Confirmed live in the last 24 hours

Metaview

Metaview

11-50 employees

Automates interview transcription and coaching

Enterprise Software
Education

Junior, Mid

London, UK

Category
Customer Success
Customer Support
Customer Success & Support
Requirements
  • 2+ years experience in a customer or stakeholder-facing role. Bonus points if this is as a recruiter.
  • You get energized by meeting new people, and spread that energy to them through your communication and approach.
  • High grit. You understand the value of getting things done today, rather than waiting til tomorrow.
  • Systematic and organized. Our customers need to feel like they are embarking on a journey with a partner that is going to guide them through the AI revolution and how it will impact recruiting. Your interactions must imbue confidence.
  • You’re looking for a breakout role and want to be part of something huge, just as it’s reaching escape velocity.
Responsibilities
  • Conduct demonstrations of our product that maximize clarity and excitement in the minds of our customers.
  • Run delightful onboarding sessions for customers who need help setting up their account. Take the lead on making our onboarding process better and better over time.
  • Gather customer feedback on the onboarding experience and the product itself.
  • Create and update onboarding materials, such as guides, video tutorials, and FAQs.
  • Work closely with Product and Go-to-market teams to ensure a cohesive customer experience.
  • Assist customers with any initial challenges or questions.

Metaview enhances the interview process for companies by using data analytics and automation. Its main product is an automated interview transcription and coaching platform that records and transcribes interviews, offering personalized feedback to interviewers. This helps companies make informed hiring decisions based on data rather than subjective impressions. The platform easily integrates with existing interview tools, allowing for quick setup and immediate benefits. Metaview operates on a subscription-based model, providing clients with ongoing access to its features. This approach allows companies to scale their hiring processes while maintaining quality and reducing bias. With over 300 customers, including notable clients like Bulb and Careem, Metaview has demonstrated its effectiveness in improving recruitment practices and enhancing the candidate experience.

Company Stage

Seed

Total Funding

$14.6M

Headquarters

London, United Kingdom

Founded

2018

Growth & Insights
Headcount

6 month growth

37%

1 year growth

50%

2 year growth

65%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $7M Series A funding will accelerate product development and expand the engineering team, driving innovation and growth.
  • Metaview's platform has already shown significant improvements in hiring processes for clients like Bulb and Careem, indicating strong market validation.
  • The introduction of AI-powered conversational interfaces for interviews positions Metaview as a leader in HR tech innovation.

What critics are saying

  • The competitive HR technology market requires continuous innovation to maintain a competitive edge.
  • Rapid scaling, including tripling the engineering team, may lead to operational challenges and integration issues.

What makes Metaview unique

  • Metaview's automated interview transcription and coaching platform offers a unique blend of data analytics and AI to enhance hiring processes, unlike traditional HR tools that rely on manual input.
  • The seamless integration with existing interview tools and minimal setup time provide a significant advantage over competitors requiring extensive onboarding.
  • Metaview's focus on evidence-based hiring decisions and reducing interview bias sets it apart in the HR technology market.

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