Assistant Community Manager

Assistant Community Manager

Location: On-site | Bronx

Reports to: Community Manager

Salary: The US base salary range for this full-time position is $70,000 plus discretionary bonus

Role and Responsibilities Overview

The Assistant Community Manager plays a key role in supporting the daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This position partners closely with the Community Manager to ensure leasing, resident communication, rent collections, and administrative processes run smoothly and consistently.

You'll be a visible, trusted presence for residents and an operational anchor for the on-site team—helping keep the property organized, responsive, and market-ready. This role is ideal for someone who is detail-oriented, customer-focused, and looking to grow into a long-term career in multifamily property management.

Success in this role means residents feel supported, files are audit-ready, leasing goals stay on track, and the Community Manager can rely on you as a true operational partner.

Resident Experience & Leasing Support

• Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service
• Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications
• Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management
• Maintain a positive, welcoming office and community environment

Administrative & Financial Support

• Prepare, process, and maintain resident files in accordance with company standards
• Assist with rent collections, posting payments, and delinquency follow-up
• Support reporting, invoicing, and basic financial tracking as directed by the Community Manager
• Ensure accuracy of data in property management systems

Operations & Team Collaboration

• Partner with maintenance and leasing teams to support unit readiness and occupancy goals
• Assist with scheduling, vendor coordination, and service request tracking
• Ensure policies, procedures, and fair housing practices are consistently followed
• Step in to support day-to-day operations as needed, including coverage during absences

Qualifications

• Strong customer service and communication skills
• High attention to detail and comfort with administrative work
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Collaborative, team-oriented mindset
• Comfort learning and using property management systems and office tools
• Professional judgment and discretion when handling resident information
• Bilingual in Spanish and/or Chinese (Mandarin) preferred; English required

Education & Experience

• High School Diploma or equivalent required
• Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer-facing experience is a plus
• Familiarity with property management software (e.g., Yardi) is a plus

Work Environment & Physical Requirements

• On-site office and residential community environment
• Regular walking of the property and interaction with residents
• Ability to lift or carry up to 25 pounds occasionally
• Ability to sit or stand for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Perks & Benefits:

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.

Benefits offerings and employee contributions may vary by plan and are subject to change

New York Pay Range 69000 - 70000 USD