Customer Solutions Manager
Amazon
Customer Solutions Manager
Amazon
Sells products online and rents cloud computing
We are seeking a Customer Solutions Manager (CSM) to join our global Automotive & Manufacturing Industries team. In this highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
Key job responsibilities
You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas:
Accelerating AWS Adoption through delivery and execution of customer cloud initiatives
Customer Enablement, you will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS
CSMs are able to effectively coordinate cross-functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Automotive & Manufacturing Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning to migration, modernization, and ongoing optimization.
This position requires up to 25% travel.
About the team
The AWS Industries (AWSI) team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
- 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Experience in customer-facing roles
- Speak, write, and read fluently in Japanese
- Experience in Business English skills, both verbal and written
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- 3+ years of solving problems with technology in the Automotive & Manufacturing industries experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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