Full Cycle Customer Success Manager - Customer Success Manager
About the job
- Three to five years of experience in customer success, account management, or client services, preferably in B2B software as a service.
- A proven track record of managing client portfolios with strong retention rates and expansion metrics.
- Experience with customer onboarding, training, and driving platform adoption.
- Strong de-escalation and concern-resolution skills, including the ability to think quickly and provide creative solutions that gain customer buy-in.
- Strong analytical skills and the ability to interpret campaign performance data and provide actionable insights.
- The ability to translate technical concepts into business value for restaurant owners through effective communication.
- Ability to work on-site in the Lehi office four to five days per week.
- Execute structured and consistent onboarding and set expectations from the beginning of each account lifecycle.
- Manage more than 200 restaurant accounts and help each achieve a target return on investment of at least $10 for every $1 invested in Boostly.
- Guide restaurants through onboarding, campaign optimization, and adoption of advanced platform features to maximize engagement and revenue.
- Maintain net revenue retention of at least 100% while identifying expansion opportunities and upsell potential within the portfolio.
- Collaborate with Sales, Product, and Engineering teams to advocate for customer needs, share feedback, and support product-market fit.
- Experience in the restaurant technology, hospitality, or food service industry.
- Background with SMS marketing, customer engagement platforms, or marketing automation.
- Experience working with small and medium-sized business accounts; restaurant owners, franchisees, or multi-unit operators are an additional advantage.
- Previous success in high-growth startup or Series A customer success environments.
About the company
Boostly helps short-term rental and hospitality owners grow direct bookings and reduce OTA reliance. It designs custom WordPress websites for vacation rentals that sync with PMS to update listings, availability, and rates, enabling direct bookings. The one-time setup fee plus monthly subscription includes access to the Boostly Academy with marketing, SEO, and social media training, plus community and coaching. Its approach combines practical tech with ongoing coaching and education to empower hosts to control their booking channels and build sustainable direct-booking businesses.
Company Size
11-50
Company Stage
Series A
Total Funding
$29.4M
Headquarters
Orem, Utah
Founded
2017
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Simplify's Take
What believers are saying
- Boostly claims 2,000 customers, 10,000 listings, and $1 billion in direct bookings.
- Reva integrated with Boostly on September 23, 2026, expanding distribution and credibility.
- Boostly’s podcast passed 700 episodes, strengthening low-cost demand generation and customer retention.
What critics are saying
- Airbnb and Vrbo control demand; a 2026 policy change can crush acquisition economics.
- Reva, Futurestay, and dozens of PMS partners compress Boostly into a replaceable integration layer.
- If hosts ignore Boostly’s playbooks, the guarantee becomes expensive churn by 2027.
What makes Boostly unique
- Boostly launches direct-booking sites within 35 days and integrates 27 PMS platforms.
- Mark Simpson’s 2026 content turns hospitality marketing into a repeatable operator playbook.
- Boostly backs websites with a 12-month money-back guarantee if direct bookings miss targets.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays
- Gym Membership