Wave Financial

Free invoicing and accounting with payroll

Financial Services Operations Analyst

Business OperationsConfirmed live in the last 24 hours

Full-timeRemote in CanadaCA$64.8k - CA$97.2k /yrRemote

About the Job

Requirements

A bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
At least 3 years of related experience in banking, financial services, operations, or lending.
Strong experience in financial services, fintech, or regulated operational environments.
A solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support.
Ability to execute complex changes, manage dependencies, and work across multiple teams.
Experience with operational testing, audit support, controls, or quality assurance.
Strong analytical and problem-solving skills, attention to detail, and an ownership mindset.
Ability to document processes clearly and think end-to-end across systems and functions.
Ability to navigate ambiguity and balance multiple priorities.
Strong written and verbal communication skills, including executive-ready updates.
Proficiency in using data and operational insights to identify issues and improvements.

Responsibilities

Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for day-to-day execution and change delivery.
Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes.
Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.
Execute and support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
Lead operational testing and validation efforts for the assigned product, including functional testing, end-to-end scenario testing, and quality checks.
Own and maintain product-specific operating procedures, ensuring documentation is accurate, current, and consistently followed.
Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with the manager and cross-functional teams to drive execution.
Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.
Act as a subject matter expert for the product's operations, supporting issue resolution, root-cause analysis, and escalations as needed.
Provide leadership with clear updates and insights on readiness status, risks, defects, and outcomes related to product changes.

Desired Qualifications

Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products.
Familiarity with regulatory and compliance considerations tied to financial products.
Experience working with technology or product teams on changes.
Exposure to automation, workflow tools, or operational platforms.
Experience supporting product launches, pilots, or major enhancements.
Comfort operating as a dedicated product owner within an operations organization.
Proficiency in SQL or PBI.

Salary Range: 64800 to 97200 (Currency: CAD) (Pay period: per-year-salary)

At Wave, we help small businesses to thrive so the heart of our communities beats stronger. We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.

Here's how you will make an impact:

Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for daytoday execution and change delivery.

Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes.

Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.

Execute and support endtoend product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.

Lead operational testing and validation efforts for your product, including functional testing, endtoend scenario testing, and quality checks.

Own and maintain productspecific operating procedures, ensuring documentation is accurate, current, and consistently followed.

Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and crossfunctional teams to drive execution.

Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.

Act as a subject matter expert for your product’s operations, supporting issue resolution, rootcause analysis, and escalations as needed.

Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes.

You Thrive Here By Possessing the Following:

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
3+ years of related experience in banking, financial services, operations, or lending.
Strong experience in financial services, fintech, or regulated operational environments.
Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support.
Proven ability to execute complex changes, manage dependencies, and work across multiple teams.
Experience with operational testing, audit support, controls, or quality assurance.
Strong analytical and problemsolving skills, with attention to detail and ownership mindset.
Ability to document processes clearly and think endtoend across systems and functions.
Comfortable navigating ambiguity and balancing multiple priorities.
Strong written and verbal communication skills, including executiveready updates.
Proficiency using data and operational insights to identify issues and improvements.
Direct experience supporting bankingasaservice, fintech, consumer lending, payment, or prepaid card products.
Familiarity with regulatory and compliance considerations tied to financial products.
Experience in working with technology or product teams on changes
Exposure to automation, workflow tools, or operational platforms
Experience supporting product launches, pilots, or major enhancements
Comfort operating as a dedicated product owner within an operations organization.
Proficiency in SQL or PBI

At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here!

Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing [email protected]. We will work with you to meet your needs.

We use Google Gemini, a secure AI assistant, during interviews for note-taking purposes only. Notes are kept confidential and are not shared outside the hiring process. This allows our interviewers to stay fully focused on you during the conversation.

This advertised posting is a current vacancy.

About the Company

Wave Financial

Free invoicing and accounting with payroll

Wave Financial provides free financial software for small businesses, freelancers, and independent contractors. Its core tools include invoicing, accounting, and receipt scanning, all available at no cost, with optional paid features for payment processing and payroll. The platform is integrated and easy to use, letting users create invoices, track expenses, manage books, and scan receipts in one place; payment processing starts at 1% and payroll handles taxes and filings. It differentiates itself by offering a free core suite that is tightly integrated, providing a simple, affordable alternative to heavier software like QuickBooks with the goal of helping small businesses maintain healthy cash flow.

Company size: 201-500
Company stage: Acquired
Total funding: $81.1M
Headquarters: Toronto, Canada
Founded: 2009

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