Lalamove

On-demand last-mile delivery platform

Driver Operations Associate - Offline Presence

Field SalesPosted on Nov 12

Full-timeAngeles City, Pampanga, PhilippinesNo salary listedIn-person

About the Job

Requirements

A minimum of 6 months of experience in a similar role.
Previous experience in driver or community management and field teams.
Knowledge of data-related tools and platforms, particularly Microsoft Excel and Google Sheets.
Proficiency in Google Workspace, including Docs, Sheets, Slides, and Forms.
Ability to handle and analyze data.
Strong communication and presentation skills.
Strong analytical ability to monitor performance and adjust strategies.
Ability to influence users to convert and remain active.
Ability to solve daily problems and provide actionable solutions.
Ability to manage multiple tasks in an organized and detail-oriented manner.
Ability to adapt to a fast-paced, changing environment.
Commitment to following company procedures and ensuring accurate, data-driven reporting and insights.

Responsibilities

Achieve daily and monthly sticker acquisition targets.
Convert first-time deposit drivers and active non-sticker users into sticker users.
Ensure a high first-month retention rate and continuously improve retention strategies.
Monitor acquisition performance, ensure reporting accuracy, and adjust strategies as needed.
Conduct cohort analysis of first-time sticker users and refine engagement strategies based on insights.
Re-engage drivers who have churned from sticker use.

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What You'll Do:

Achieve daily and monthly sticker acquisition targets.
Convert First time Deposit drivers & Active Non-sticker users into sticker users.
Ensure a high first-month retention rate and continuously improve retention strategies.
Monitor acquisition performance and ensure accuracy in reporting while adjusting strategies as needed.
Conduct cohort analysis of first-time sticker users and refine engagement strategies based on insights.
Revive sticker churn.

What We Seek:

Proactive and results-driven individual with a passion for user growth and engagement.
Strong analytical mindset to monitor performance and adjust strategies effectively.
Excellent communication and influencing skills to convert and retain users.
Hands-on, problem-solving attitude with the ability to bring actionable solutions to daily challenges.
Highly organized and detail-oriented, capable of managing multiple tasks without compromising quality.
Adaptive and flexible in a fast-paced, ever-changing environment.
Committed to following company procedures and ensuring accurate, data-driven reporting and insights.

What You'll Need:

Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)
Strong communication and presentation skills.
Minimum of 6 Months of experience in a similar role.
Previous experience in driver/community management and field team
Proficient in Google Workspace (Docs, Sheets, Slides, Forms)
Proficient in handling and analyzing data

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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