What you get to do every day

• Collaborate with Product Design, Product and Development to identify and prioritize research opportunities.
• Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing.
• Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations.
• Actively participate in project and recurring team meetings.
• Contribute to the optimization of UX research processes and workflows to improve research efficiency.

What kind of person should you be?

• Conduct exceptional user experience research and provide high-quality insights to help discover, innovate, identify, and validate ideas through collaboration.
• Work closely with cross-functional teams to gather requirements, recruit for and conduct mixed-methods research methodologies, and communicate findings to the stakeholders.
• Translating findings into actionable recommendations and advocating research findings to diverse audiences via presentations or async documentation.
• Advocate for user-centred design, aligning design decisions with user needs and business goals.
• Actively contribute to the optimization of UX research processes and workflows to improve research efficiency.

What skills do you need?

• Degree in Interaction Design, Industrial Design, Information Architecture, or a related field is preferred, or an equivalent level of practical experience is expected.
• 2+ years of professional experience in mixed-methods user-centered research: Experience in 1:1 interviews, concept-testing, evaluative unmoderated studies, and usability testing.
• Collaboration with cross-functional teams: Experience in collaborative work with product managers, engineers, and stakeholders to understand user needs.
• Familiarity with the technology industry and UX research trends: Exhibit experience and knowledge of B2B practices and technology.
• Demonstrated ability to work independently in an agile development process and proficiency in various research methodologies, such as in-person and remote facilitation to identify user needs.

What can you expect from us?

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• Well-being days!