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Full-Time

UX Researcher

Confirmed live in the last 24 hours

KUBRA

KUBRA

501-1,000 employees

Customer experience management for utilities and government

Government & Public Sector
AI & Machine Learning
Financial Services

Junior, Mid

Tempe, AZ, USA + 1 more

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Agile
UI/UX Design
Requirements
  • Degree in Interaction Design, Industrial Design, Information Architecture, or a related field is preferred, or an equivalent level of practical experience is expected.
  • 2+ years of professional experience in mixed-methods user-centered research: Experience in 1:1 interviews, concept-testing, evaluative unmoderated studies, and usability testing.
  • Collaboration with cross-functional teams: Experience in collaborative work with product managers, engineers, and stakeholders to understand user needs.
  • Familiarity with the technology industry and UX research trends: Exhibit experience and knowledge of B2B practices and technology.
  • Demonstrated ability to work independently in an agile development process and proficiency in various research methodologies, such as in-person and remote facilitation to identify user needs.
Responsibilities
  • Collaborate with Product Design, Product and Development to identify and prioritize research opportunities.
  • Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing.
  • Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations.
  • Actively participate in project and recurring team meetings.
  • Contribute to the optimization of UX research processes and workflows to improve research efficiency.

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding their offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Company Stage

M&A

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1992

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

4%
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Simplify's Take

What believers are saying

  • Strategic partnerships with companies like VertexOne and NorthStar enhance KUBRA's service offerings and market reach.
  • The launch of advanced analytics and new payment solutions like KUBRA EZ-PAY demonstrates the company's commitment to innovation.
  • Recognition as one of Arizona’s most admired companies and a top workplace in technology highlights KUBRA's strong organizational culture and employee satisfaction.

What critics are saying

  • The highly specialized focus on utilities and government sectors may limit market expansion opportunities.
  • Integration challenges with partners and new technologies could disrupt service delivery and client satisfaction.

What makes KUBRA unique

  • KUBRA's focus on utility companies and government entities allows it to specialize in addressing the unique challenges of these sectors, unlike competitors with a broader market approach.
  • The dual revenue stream from subscription fees and transaction fees provides financial stability and enables continuous innovation.
  • KUBRA's extensive reach, impacting over 40% of households in the U.S. and Canada, sets it apart as a significant player in the customer experience management space.