Full-Time

UX Researcher

Posted on 8/20/2024

KUBRA

KUBRA

501-1,000 employees

Customer experience management for utilities and government

Government & Public Sector
Fintech
AI & Machine Learning

Junior, Mid

Tempe, AZ, USA + 1 more

More locations: Phoenix, AZ, USA

Hybrid role based out of our office in Tempe, AZ.

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Agile
UI/UX Design
Requirements
  • Degree in Interaction Design, Industrial Design, Information Architecture, or a related field is preferred, or an equivalent level of practical experience is expected.
  • 2+ years of professional experience in mixed-methods user-centered research: Experience in 1:1 interviews, concept-testing, evaluative unmoderated studies, and usability testing.
  • Collaboration with cross-functional teams: Experience in collaborative work with product managers, engineers, and stakeholders to understand user needs.
  • Familiarity with the technology industry and UX research trends: Exhibit experience and knowledge of B2B practices and technology.
  • Demonstrated ability to work independently in an agile development process and proficiency in various research methodologies, such as in-person and remote facilitation to identify user needs.
Responsibilities
  • Collaborate with Product Design, Product and Development to identify and prioritize research opportunities.
  • Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing.
  • Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations.
  • Actively participate in project and recurring team meetings.
  • Contribute to the optimization of UX research processes and workflows to improve research efficiency.

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA's revenue comes from subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding its offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1992

Simplify Jobs

Simplify's Take

What believers are saying

  • KUBRA's advanced analytics enhance data insights for utility companies.
  • Strategic partnerships with VertexOne and NorthStar expand KUBRA's market reach.
  • Growing demand for digital payments aligns with KUBRA's offerings.

What critics are saying

  • Emerging tech startups pose a competitive threat to KUBRA's market share.
  • Economic downturns may reduce budgets for KUBRA's utility clients.
  • Data privacy regulations could increase compliance costs for KUBRA.

What makes KUBRA unique

  • KUBRA offers a comprehensive suite of customer experience management solutions for utilities.
  • KUBRA's solutions reach over 40% of households in the U.S. and Canada.
  • KUBRA partners with major platforms like Apple Pay and Google Pay for flexible payments.

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Benefits

Paid day off for your birthday

Flexible Work Hours

Bi-annual performance-based bonus

Professional Development Budget

Health Savings Account/Flexible Spending Account

401(k) Company Match

INACTIVE