A high school diploma or general education degree (GED) and one to three years of related experience are required.
Knowledge of computers and computer systems, including hardware and software.
Knowledge of secretarial and office administrative procedures and standard office equipment, generally acquired through at least one year of related experience.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals, compute rates, ratios, and percentages, and interpret bar graphs.
Ability to apply common-sense reasoning to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Ability to maintain composure when communicating with adjusters, insureds, third parties, and the general public.
Ability to manage stress arising from high work volumes, long hours, and interactions with discontented insureds or third parties.
May be required to work unscheduled hours, including overtime, holidays, or weekends during high-volume workloads, storm seasons, catastrophes, or as department needs require.
Responsibilities
Answer incoming telephone calls, provide information, take detailed messages, or transfer calls to appropriate individuals.
Process, modify, and update claims files in the computer system by entering, accessing, or retrieving claim data; print reports and collect information as needed.
Send notifications to insureds and contact insureds or other involved persons to obtain additional information as needed.
Order reports, such as police reports, when necessary.
Enter claim payment information into the computer system and transmit claims for payment; post or attach information to claim files and balance daily claim payments as needed.
Record the length of time adjusters spend on claims.
Provide customer service, including limited instructions on how to proceed with claims or referrals to auto repair facilities or local contractors.
Greet visitors, determine the nature and purpose of their visit, and direct or escort them to appropriate destinations.
Provide administrative support by composing and typing routine correspondence, screening calls, reading and routing incoming mail, ordering and maintaining supplies, and proofreading documents and correspondence for accuracy.
Purchase office supplies and maintain the office petty cash account.
Desired Qualifications
Knowledge of Microsoft Excel.
Primary Purpose: Performs administrative duties to assist adjusters with some or all areas of the claims process.
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
Answer incoming telephone calls and give information to callers, take detail messages, or transfer calls to appropriate individuals.
Process, modify, and update claims files by using the computer system to enter, access or retrieve claim data. Print reports and collect other information as needed.
Send notifications to insureds and contact insureds or other involved persons to obtain additional information as needed.
Order reports, such as police reports, if necessary.
Enter claim payment information into computer system and transmit claims for payment. Post or attach information to claim file. Balance daily claim payments as needed.
Record adjuster's claims for length of time.
Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Provide administrative support such as composing and typing routine correspondence, answer and screen telephone calls, read and route incoming mail, order and maintain supplies. Proof documents and correspondence for accuracy and correctness.
Purchase office supplies and maintain office petty cash account.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar errors; Varies writing style to meet needs of a variety of projects; Presents numerical data effectively; Able to read and interpret written information.
Business Acumen - Understands business implications of decisions.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Works with integrity; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and punctual; Ensures work responsibilities are covered when absent.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); and one to three years of related experience.
Skills and Knowledge
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of computers and computer systems including hardware and software. Knowledge of Microsoft Excel is preferred.
Other Skills and Abilities
Ability to maintain composure when communicating with adjusters, insureds, third parties, and the general public.
Other Qualifications
Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience.
Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties.
May be required to work unscheduled hours, such as, overtime, holidays, and/or weekends during high volume work loads due to storm seasons and/or catastrophes or according to department needs.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is not a remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is required to sit more than 50% of the time. The employee is occasionally required to stand and walk around the office to perform various tasks. The employee will occasionally be required to lift up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is not a remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The worker is regularly in a typical office environment and is not subject to adverse environmental conditions. The noise level in the work environment is usually moderate.