Senior Revenue Systems Specialist

Greenhouse is looking for a Senior Revenue Systems Specialist to join our team!

Revenue Systems owns the go-to-market technology stack at Greenhouse, from first outreach through renewal. As a Senior Revenue Systems Specialist, you’ll own systems work across both pre-sale and post-sale: Salesforce, our sales system of record, and the platforms our Customer Success and Customer Marketing teams work from every day, currently Gainsight and Accord. Breadth is a key aspect of this role, and you’ll have real latitude to shape where the stack goes next.

Who will love this job

• A systems generalist - you enjoy working across a stack rather than being confined to one corner of it, and you’re comfortable moving to where the work is
• A solutions-oriented partner - you can hear what the business is trying to accomplish and turn it into something that works, and you stay with a problem until the desired outcome is achieved
• A curious builder - you want to understand why a process exists before you automate it, and you’re comfortable saying when something doesn’t seem to make sense, including to the people asking for it
• An owner - you take a project from first conversation through rollout and adoption without needing it project-managed for you
• An AI-fluent operator - you already use tools like Claude, Glean, or ChatGPT in your day to day, and you’re interested in what they can do inside a revenue stack

What you’ll do

• Own and build solutions in Salesforce, including data model design, declarative automation, validation, permissions, page layouts, and reporting, taking projects from scoping and intake through rollout, adoption, and documentation
• Administer our post-sale platforms, including Gainsight and Accord, alongside our Customer Success Operations team, covering the rules engine, journey and email programs, surveys including NPS, and the workflows behind customer health scoring, CSM assignment, and account transfers
• Own integrations between Salesforce, Gainsight, and the rest of the stack, standing up new ones independently and eliminating the recurring failures that come with the existing ones
• Partner with Sales, Customer Success, and Customer Marketing on their requests, working out whether the fix belongs in a system or somewhere else, and seeing it through to a working solution either way
• Lead platform migration and consolidation work as our tech stack changes, from evaluation and vendor assessment through data movement, cutover, and adoption
• Hold a point of view on where the stack should go, surfacing the opportunities and the risks in our implementation rather than waiting to be asked
• Document what you build, and bring request volume down over time through automation and self-service
• Additional projects and responsibilities as business needs require

You should have

• Several years in revenue operations, customer success operations, business systems, or platform administration.
• B2B SaaS experience.
• Deep hands-on Salesforce administration experience: data model design, declarative automation, permissions and sharing, reporting, and the judgment to know when not to build. You should be comfortable making medium to large changes to a production org and reasoning about the performance and scale implications of your configuration choices.
• Hands-on ownership of Gainsight or a comparable post-sale platform (e.g., Totango, ChurnZero, Planhat), with enough depth to configure independently and to hold a credible view on whether the platform is serving the business.
• Experience standing up integrations without support, and a record of eliminating recurring failures rather than only resolving them.
• Experience owning a platform migration or consolidation end to end, including the data movement.
• A track record of taking a problem from the first report through to a working solution.
• Comfort operating as the most knowledgeable person in the room on a platform, and the instinct to bring others along rather than becoming the only one who can do the work.
• Clear writing. A real part of this job is explaining to a non-technical stakeholder what you built and how to use it, or what went wrong and what you did about it.
• Experience across more than one post-sale platform is a plus. So is exposure to Salesforce CPQ, enrichment tooling like Clay, or building with MCP and agentic tooling against enterprise systems.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role, but those are qualities we value at Greenhouse. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $88,100.00 - $127,700.00. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

The anticipated closing date for this role is December 18th, 2026. 

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