Global Security Operations Center Analyst

Role Purpose

The Global Security Operations Center (GSOC) Analyst, under the guidance of the GSOC Operations Supervisor, is responsible for monitoring the security of Corning’s employees, facilities, and property worldwide.  The purpose of this position is to provide stakeholders decision advantage by detecting, analyzing, and appropriately responding to all threats to the corporation and its employees; these threats may include extreme weather conditions, political instability, crime, terror, infrastructure failures, life safety system alarms, access control alarms, and more.

This is not a cyber security related role.

Key Responsibilities

Professionally represent Corning Incorporated and the Global Security Division by performing duties including, but not limited to:

• Communicating directly with Corning employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security
• Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services
• Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools
• Conducting risk analysis and preparing proactive guidance to travelers, expatiates, facility management, and other stakeholders
• Writing custom reports to various businesses across the company to enable decision advantage for Corning leadership
• Researching and providing in depth risk analysis for high-risk travel assessments and travel recommendations
• Providing support to leadership and protective services, including alarm monitoring, risk analysis, and movement monitoring
• Compiling situational and after-action reports for both security and company management
• Providing as-needed support for various security operations, crisis response, Intelligence and Investigations, and business continuity functions

Experiences/Education - Required

• Bachelor’s degree (Business, Political Science, International Relations, or other related disciplines)Or Associate’s degree with 2+ years’ experience in a related field
• Must maintain a high degree of confidentiality and integrity
• Flexibility to work all shifts including scheduled holidays and have a willingness to occasionally work outside of normally scheduled hours when needed to maintain operational continuity
• Team player attitude with a professional interpersonal style
• Strong customer service skills with the ability to adapt and cater to the unique needs of various customers
• Aptitude for clear and effective writing under time-sensitive conditions
• Personable telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner
• Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment
• Sound operational judgment and a curiosity to learn about the company and its security needs
• Comfortable in a high-tech work environment, with constant learning of new tools and processes
• Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint, and Outlook

Note on Schedule:

The schedule consists of 4-week rotations of 11pm-7am, 7am-3pm, 3pm-11pm, with every other weekend scheduled off. This schedule is set for the entire year, with shift swaps available. Due to the 24/7/365 coverage requirements on the GSOC operations, analysts are required to work schedule holidays, and there is an occasional requirement to work outside of normally scheduled hours to maintain operational continuity. Unscheduled hours for coverage and holidays worked will be returned wherever possible to analysts through compensatory time and shift swaps.