Director – Security and Safety

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• Provides strategic leadership and direction for all Security operations, ensuring a safe and secure environment for guests, employees, and property.

• Project an image of professionalism, executive presence, and exceptional guest service to all occupants, visitors, and external partners.

• Maintain strict confidentiality regarding guests, employees, and hotel operations; serve as the primary liaison with law enforcement, emergency services, regulatory agencies, and industry associations.

• Develop, implement, and continuously improve security policies, procedures, and standards in alignment with organizational goals and compliance requirements.

• Direct all investigations related to incidents, accidents, and security breaches; ensure thorough documentation, root cause analysis, and corrective actions.

• Lead emergency preparedness and response planning, including fire, life safety, and crisis management; conduct drills and ensure organizational readiness.

• Oversee all security systems and technologies, including surveillance, access control, alarms, and key management programs.

• Conduct and review regular risk assessments, audits, and inspections to identify and mitigate safety, fire, and security hazards.

• Collaborate with executive leadership and department heads to ensure seamless operations and compliance across all areas, including back-of-house and loading dock activities.

• Interviews, trains, and schedules employees, as well as conducts performance evaluations and disciplines employees when needed.

• Lead, mentor, and develop Security team members. 

• Ensure certifications (CPR, First Aid, etc.) are current and maintained

• Develop and manage departmental budgets, staffing plans, and resource allocation; analyze performance metrics and implement continuous improvements.

• Ensure compliance with all local, state, and federal regulations, as well as company policies and industry best practices.

Preferred Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, or related field required.

• Minimum 5–7 years of progressive security experience. 

• Extensive experience in hospitality or luxury hotel environment strongly preferred

• Expert knowledge of fire life safety systems, emergency management, and risk mitigation strategies 
  Current CPR and First Aid certification required

• Law enforcement, military, or corporate security leadership background preferred

• Ability to lift, push, or pull up to 75 lbs

• Ability to stand and walk up to 8 hours. 

• Exceptional leadership, communication, and decision-making skills

• Fluent in English; additional languages a plus

• Must possess legal work authorization in the United States

Benefits!

• Discounted housing available

• Employee Travel Program!

• Medical, dental and vision insurance for you and your family

• 5 Weeks PTO

• Retail, spa and F&B discounts

• Free Employee Cafeteria meals

• Free uniform dry cleaning

• Discounted/transferable ski passes

• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal