Knowledge Management and Operations Associate

Role Overview

We are looking for a collaborative and detail-oriented Knowledge Management and Operations Associate to join our Compliance and Operations team. This role will support project teams with knowledge management initiatives and contribute to company-wide compliance and operational activities. Based in India, this position reports to the Director of Compliance & Operations located in the United States.

This is a dual-function role that combines the strategic organization of knowledge resources with the execution of key operational and compliance processes. The ideal candidate is proactive, organized, and passionate about enabling teams through effective knowledge sharing and operational excellence.

Key Responsibilities

Knowledge Management

• Maintain and regularly update internal knowledge repositories, including project documentation, regulatory resources, and industry insights.
• Collaborate with project teams to ensure alignment with knowledge management policies and procedures.
• Support audits of knowledge management practices in partnership with the Director.
• Assist teams in locating and utilizing relevant data, frameworks, and best practices for client engagements.
• Administer knowledge platforms (e.g., SharePoint), manage user permissions, and coordinate with IT for enhancements.
• Develop and implement strategies to improve knowledge accessibility and usability.
• Organize and manage the knowledge management database and project close-out process
• Maintain the department’s SharePoint site to ensure content is current, relevant, and user-friendly.
• Participate in client audits related to knowledge management, as needed.

Operations

• Enter, update, and maintain accurate data in internal systems and databases.
• Organize and manage large datasets to ensure data integrity and accessibility.
• Conduct regular data quality checks and resolve discrepancies.
• Prepare and distribute compliance reports to internal stakeholders.
• Support internal and external audits, including data collection, documentation, and follow-up.
• Maintain well-organized records of compliance activities.
• Contribute to key compliance initiatives such as data privacy, ESG/sustainability, and contract database management.
• Perform additional responsibilities as assigned.

Qualifications

• Bachelor’s degree in life sciences, information management, business administration, or a related field.
• 3+ years of experience in a knowledge management position or related role with transferrable skills.
• Adapts quickly to changing priorities and works effectively in dynamic, ambiguous environment without relying on prescriptive guidance.
• Familiarity with document and knowledge management tools (e.g., SharePoint).
• Strong organizational and time management skills with the ability to manage multiple priorities.
• High attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.).
• Ability to communicate effectively and respectfully with colleagues across different levels and geographies.
• This position is based in our office in Gurgaon, India, our work style is hybrid with an expectation of 50% of your time spent in the office.