Order Management Specialist

Job Description

• Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with processing of orders in our CRM tool, coaching sellers on the gatekeeper checklist, collaborating with team members to share best practices, and leading all PO Mgmt & Tracking activities
• Day-to-day tasks consist of reviewing opportunities in gatekeeper que for accuracy & completeness, ensuring a smooth handoff of opportunities to finance counterparts, requesting client modifications or adjusting block/unblock status, processing new material code requests,
• Help spotlight deficiencies in the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%
• Partner closely with major business functions across the order to invoice life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error
• Drive compliance with company policies, business rules and revenue recognition principles
• Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner
• Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities to help maximize revenue.
• Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle

Qualifications

A little about you

Do you have the necessary skill set to be successful in this role?

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

Qualifications

• 1-2 years of related work experience in Sales Operations, Deal Desk or Finance,
• Bachelor’s degree required
• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
• Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met
• Skilled at building strong working relationships with team members in varying departments and/or levels of management
• Ability to manage multiple projects simultaneously while meeting deadlines
• Understanding of the order to invoice cycle and common pain points sellers encounter with a desire to drive improvements
• Experience building and / or using sales performance reporting in a CRM, Power BI or similar software
• Excellent English writing, verbal and communication skills
• Prior exposure to SaaS technology
• Ability to drive productivity working in a remote, fast paced environment

Additional Information

Our Values

Integrity – Integrity power our organization. It means we are honest, trusted-by our customers and each other –and uncompromising in our pursuit of excellence.

Responsibility – We take the initiative to achieve great things for our clients, our communities and each other. We value diversity and ensure everyone has a voice. We are accountable and do what we say we’ll do – as individuals, as teams and as a company.

Passion –Passion drives us to reach for something bigger than ourselves. It’s the spark that ignites innovation and customer focus, inspiring each of us to bring our unique contributions to everything we do.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion