Senior Director - Integrated Facilities Management
About the job
- A Bachelor's degree or diploma in Business Administration, Property Management, or Operations Management.
- At least 8 years of experience in facilities management, property management, or a related field.
- At least 5 years of experience managing a diverse team.
- Proficiency in a range of information technology tools and platforms.
- Strong communication and relationship management skills.
- Finance management skills and experience.
- Strong analytical, organizational, and presentation skills.
- Candidates must be authorized to work in the United States without sponsorship.
- Manage the delivery of facilities services to the regional portfolio in accordance with agreed policies, procedures, and contract scope.
- Act as the primary point of contact for the client.
- Develop and implement the strategy and annual management plan for the portfolio.
- Manage team members at a management level to ensure team performance, facility maintenance, and issue or escalation resolution.
- Manage vendor performance to ensure services are delivered according to contract and agreed standards.
- Document and address poor performance to correct issues.
- Maintain system reliability and improve consistency across the portfolio.
- Develop and implement programs and processes that reduce operating costs and increase productivity.
- Ensure compliance with health, safety, environment, and risk management policies and procedures.
- Support account-wide compliance reviews, audits, training programs, and other initiatives by driving implementation at the portfolio level.
- Drive savings programs, benchmarking, best practices, and continuous improvement initiatives.
- Be accountable for moves, adds, and changes, as well as small construction projects, and act as the area escalation point.
- Coordinate and engage internally with teams including fitness, food services, massage, transportation, security, and capital projects.
- Lead vendor contract procurement activity for the area and support account-wide sourcing events.
- Support account or JLL subject-matter experts to bring value to the client and facilitate engagement.
- Conduct audits to ensure data integrity across systems in the area.
- Deliver portfolio management reports required under the client agreement or requested by the client.
- Develop and manage client relationships while ensuring expected service levels are achieved.
- Comply with client contract requirements and meet or exceed key performance indicators.
- Deliver high-quality client service as reflected in client feedback.
- Manage portfolio operating expenditure within agreed budgets and identify efficiencies and savings.
- Manage annual budgeting and quarterly forecasting for the portfolio.
- Prepare financial-year budget spend reports, analyze expenditure, and demonstrate value or alternative efficiency initiatives.
- Manage vendor payments where applicable using available systems and relevant policies and procedures.
- Develop and approve the annual capital plan for each building in coordination with the client representative.
- Ensure compliance with delegated financial and contractual authorities.
- Lead, manage, develop, and supervise management-level staff delivering workplace services.
- Provide onboarding, training, and team-building activities.
- Support teamwork, cooperation, performance excellence, and personal success.
- Participate in performance management and personal development planning for team members.
- Act as a manager for facilities leadership activities at sites within the region.
- A Bachelor's degree or diploma in Business Administration, Property Management, or Operations Management is stated as advantageous.
About the company
JLL provides global real estate and investment management services for corporations, governments, financial institutions, and property owners. It helps clients buy, sell, lease, and manage properties, while offering advisory work, property management, leasing, capital markets, workplace strategy, sustainability, and technology solutions; revenue comes from service fees, commissions, and management fees on assets under management. It differentiates itself as a large, integrated, globally operated platform with end-to-end coverage across property types and markets, plus a focus on ethical practices and sustainability. The goal is to help clients manage and invest in real estate more effectively through comprehensive advisory and execution services and by growing assets under management.
Company Size
10,001+
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
1999
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $6.9 billion, up 11%, with Advisory up 21%.
- Data center leasing momentum lifted Q2 2026 advisory growth in the U.S., Japan, and UK.
- Sarah Pollard joined October 1, 2026 to expand EMEA financial services and data centers.
What critics are saying
- JLL closed its UK planning division on October 5, 2026, cutting at least 25 roles.
- Persistent restructuring follows nearly 150 UK job cuts in 2025, signaling margin pressure.
- AI commoditization can erase advisory pricing, collapsing JLL's fee advantage across global leasing.
What makes Jones Lang LaSalle unique
- JLL's Accelerate 2030, launched March 12, 2026, unifies data, AI, and client delivery.
- Paul Morgan's September 16, 2026 COO role centralizes operations across JLL's platform.
- 10Twelve won Deer Valley East Village retail leasing on September 24, 2026.
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Benefits
401(k) plan
Comprehensive Medical, Dental & Vision Care
Paid parental leave
Paid Time Off
Company Holidays
401(k) plan with matching company contributions
Health Insurance
Flexible Work Arrangements
Gym Membership
Health Insurance
Private Health Insurance Discounts
Employee assistance program
Novated Lease for EV Cars
Wellness Program
Social Club
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Reference to flexible work arrangements
Paid Holidays
Paid Time Off
Hybrid Work Options
Remote Work Options
Paid Vacation
Sabbatical Leave
Stock Options
Company Equity
Company News
Knight Frank appoints Ben Turner and Georgia McDonald to NSW team. The pair join Knight Frank's office leasing business from JLL and Cushman & Wakefield as the firm continues building out its New South Wales leasing team. At a glance Knight Frank has hired Ben Turner as Partner, Office Leasing and Georgia McDonald as Associate Director, Office Leasing in NSW, both starting early 2027. Turner brings 13 years of Sydney CBD office leasing experience from JLL, while McDonald joins from Cushman & Wakefield with eight years in the property sector - the pair are the latest additions to Knight Frank's expanded leasing team alongside newly appointed Managing Director Hamish Stuart and Head of Office Leasing John Brasier. Knight Frank has appointed Ben Turner as Partner, Office Leasing and Georgia McDonald as Associate Director, Office Leasing, strengthening its New South Wales Office Leasing business. Ben joins from JLL, where he was most recently Head of Office Leasing, Sydney CBD. He brings more than 13 years of experience in Sydney CBD office leasing. Georgia joins from Cushman & Wakefield, where she held the role of Associate Director, Office Leasing. She has more than eight years of experience in the property industry, including more than seven years focused on the Sydney CBD office market. Both will start at Knight Frank in early 2027. The appointments follow the recent recruitment of Hamish Stuart as Partner, Managing Director NSW and National Head of Office Leasing, and John Brasier as Partner, Head of Office Leasing NSW. John said the new hires marked another step in strengthening the firm's office leasing capabilities across the state. "Ben and Georgia are both highly regarded operators who bring outstanding market knowledge, strong client relationships and impressive leasing track records to our business," he said. "Since joining Knight Frank, my focus has been on assembling the best leasing team in the market, and these appointments demonstrate that commitment." John said Ben's experience across the Sydney CBD market would be valuable as the firm grows its platform, with Ben to focus on major project leasing, large backfill projects and development leasing. "Georgia has built an excellent reputation in the market through her work across a diverse range of leasing campaigns and her strong understanding of occupier requirements," John said. Ben said he was looking forward to the move. "Knight Frank has assembled a high-calibre team with a clear vision for growth, and I am looking forward to helping build a market-leading leasing team in New South Wales," he said. "The Sydney office market continues to evolve and there is significant opportunity ahead." Georgia said she was eager to contribute to the team's next phase of growth. "I look forward to applying my experience to help grow the firm's leasing business and deliver exceptional results for our clients," she said. Who moved, what sold and how it got done, plus the numbers behind it. Every weekday morning. Free.
Colliers appoints Troy McGuinness as National Director, Office Leasing | ACT. 7 October 2026 Canberra office leasing specialist joins Colliers to lead ACT team. Colliers has appointed Troy McGuinness as National Director, Office Leasing | ACT, bringing more than two decades of experience in Canberra's commercial property market to its office leasing business. Troy joins Colliers from JLL, where he most recently held the position of Director, Leasing following a 10-year career with the firm. He has also held senior roles with Ray White Canberra, Thomas Pucci Commercial and LJH Commercial. Troy brings extensive experience across office leasing and landlord representation with a strong understanding of institutional property portfolios, government requirements and corporate occupier needs in the ACT market. In his new role, Troy will lead Colliers' Canberra office leasing team, with a focus on growing the ACT business, strengthening client relationships and delivering strategic leasing solutions for owners and occupiers. Troy McGuinness said joining Colliers presented an opportunity to build on the firm's existing presence in Canberra. "I'm pleased to be joining Colliers and taking on the leadership of the ACT Office Leasing team. "Having worked in the Canberra market throughout my career, I understand the different requirements of owners and occupiers across the market. "Colliers has a strong platform in Canberra and nationally, and I'm looking forward to working with the team to build on that foundation and deliver strong outcomes for our clients." Colliers State Chief Executive | ACT Iain Davidson said Troy's appointment would strengthen the firm's office leasing capability in Canberra. "Troy has spent more than two decades working in the Canberra market and brings a strong understanding of the local office sector. "His experience across institutional owners, government and corporate occupiers will complement its existing team and strengthen the advice Property Markets provide to clients. "We're delighted to welcome Troy to Colliers and look forward to the contribution he will make to our ACT business." Colliers Head of Office Leasing Cameron Williams said Troy's appointment would further strengthen the national office leasing platform. "Troy brings valuable market expertise and a detailed understanding of the Canberra leasing environment. "His appointment adds further depth to our office leasing leadership team and strengthens our capability to support clients across the ACT."
Jobs at risk as property giant announces major shake-up. JLL is preparing to close its UK planning division, placing a team of at least 25 employees at risk of redundancy. The proposed closure affects staff across five offices: London, Bristol, Manchester, Leeds and Edinburgh. The move forms part of a wider review of the property consultancy's operations as it reassesses its business priorities and client requirements. The UK planning division is led by Raoul Veevers, who joined JLL from Cluttons in 2022. He oversees planning across the UK, including London and the South East. Meanwhile, Joanna Gabrilatsou heads the regional planning and town planning operation. She is based in Manchester and has worked at JLL since 2011. In a statement, JLL said: "Property Industry Eye Ltd. is always reviewing its business to ensure that the delivery of its services meets its strategic priorities and client needs. "This has resulted in the difficult but necessary decision to propose that some roles within the business could be made redundant. "We have strong leadership and teams and remain confident in our ability to deliver continued value for our clients in the market." The proposed closure follows a series of senior management changes and previous job losses at the consultancy. Matt Richards became JLL's UK chief executive in April 2025, replacing Stephanie Hyde. He previously served as chief executive of capital markets for Europe, the Middle East and Africa. A month later, JLL cut almost 150 roles in its UK property and asset management business. The company has not confirmed how many employees will ultimately lose their jobs following the latest restructuring.
JLL appoints former Meta leader Sarah Pollard to drive EMEA growth. JLL has appointed Sarah Pollard as Division President, Work Dynamics EMEA, to lead the firm's Financial Services, Public Institutions, and Data Centres divisions in EMEA and drive continued growth across these high-priority sectors. In her role, Pollard will be accountable for service delivery and growth across her divisions in alignment with JLL's Global Industry Leads. She will report to Sue Asprey Price, CEO, EMEA Work Dynamics & Global Head of Portfolio Services, and will join the Work Dynamics EMEA Board. Based primarily across JLL's London offices, Pollard will initially lead Financial Services and Public Institutions, with accountability for the Data Centres division transferring to her at the end of November. The appointment comes as JLL's EMEA business continues to grow and client needs become increasingly sophisticated across both sectors. JLL's latest EMEA Mid-Year Data Centre Report identified record growth across the region, with FLAP-D markets on track to deliver approximately 453 MW in 2026 - roughly tripling 2020 volumes - while live capacity reached 3.8 GW. The sector is currently experiencing its most significant geographic transformation in a decade, driven by AI-scale power requirements and grid constraints in established markets. Meanwhile, JLL's Future of Work Survey 2026 reveals that global financial services organisations are navigating unprecedented complexity around AI adoption and portfolio strategy. The sector shows the widest range of AI maturity of any industry, with 29.8% still bystanding while 18.3 per cent have reached the optimising stage. With 67.1 per cent planning office expansion and 38.9 per cent naming rental increases a top occupancy cost driver - the highest of 15 industries surveyed - financial services clients require sophisticated guidance as they commit to space on longer horizons while AI's impact on footprint remains unresolved. Pollard's extensive real estate leadership experience will help address these challenges and opportunities, with a background in global operations, client strategy, and high-performing team leadership across some of the world's most demanding technology and financial services environments. Pollard joins JLL from Meta, where she most recently served as Global Head of Central Operations, leading complex, multi-regional operational frameworks for one of the world's most sophisticated real estate portfolios. Prior to Meta, Pollard spent four years at Amazon in senior global and regional leadership roles, where she drove strategic real estate initiatives across multiple markets. She also previously spent over two years with JLL EMEA Work Dynamics, after having held senior strategy and operational roles at BNP Paribas Real Estate, Regus, Johnson Controls, and Barclays, building a proven track record of aligning portfolio and workplace strategies to clients' business objectives and leading high-performing, multi-disciplinary teams. Pollard said of her appointment: "I'm excited to be rejoining JLL at such a dynamic time for the business. Having spent recent years working at the forefront of global real estate operations with Meta and Amazon, I've seen firsthand the value of having built experience on both the client and supply side. That perspective allows me to understand clients' needs and challenges in ways that strengthen how we build partnerships and deliver strategic solutions at scale. "What attracted me back to JLL was the opportunity to lead a business within a world class organisation whose values I am aligned to. JLL's integrated platform and deep sector expertise position the firm uniquely to support clients as their requirements become more complex. My immediate focus is to leverage my client side and operational experience to ensure we have the frameworks in place to set the business and its customers up for continued success." Asprey Price commented: "We are thrilled to welcome Sarah back to JLL at such an important moment for our business. Her experience leading global real estate operations at Meta and Amazon - two of the world's most sophisticated and fast-moving organisations - gives her a unique perspective on the complexity our largest clients are navigating. Combined with her proven ability to align real estate strategies with complex business objectives, she is perfectly positioned to lead these critical divisions as we deliver our Accelerate 2030 strategy." She added: "Sarah's deep understanding of how to scale operations while maintaining excellence in delivery will be invaluable as our clients' needs become increasingly sophisticated. In financial services, clients are making expansion commitments while navigating AI-driven transformation, and in data centres, operators are securing capacity in an increasingly competitive landscape shaped by unprecedented infrastructure growth. Her leadership will be instrumental in ensuring we deliver the depth of sector expertise and coordinated solutions our clients expect." Facilities & Estates Management Live 2026 * 20-21 October, Business Design Centre, London * 3 CPD seminar theatres, 100+ suppliers, zero cost to attend The facilities and estates landscape is evolving fast. Keeping up with new regulations, sustainable practices, and workplace technologies requires the right insights and connections. That is why you need to be at Facilities & Estates Management Live. 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JLL to shut UK planning department. JLL is set to close its UK planning division, putting the 25-strong team at risk of redundancy. The property consultancy said in a statement that it had made "the difficult but necessary decision" to propose that some roles within the business are made redundant. JLL's planning team spans at least 25 members, with employees in offices in London, Bristol, Manchester, Leeds and Edinburgh. The team is led by Raoul Veevers, head of planning UK, including London and the South East, who joined from Cluttons in 2022. Joanna Gabrilatsou is head of regional planning and town planning and is based at JLL's Manchester office. She has been with the firm since 2011. JLL's statement read: "We are always reviewing our business to ensure that the delivery of our services meets our strategic priorities and client needs. "This has resulted in the difficult but necessary decision to propose that some roles within the business could be made redundant. "We have strong leadership and teams and remain confident in our ability to deliver continued value for our clients in the market." JLL's former UK chief executive Stephanie Hyde, departed in April last year, with Matt Richards promoted to the role. He previously served as chief executive of capital markets for EMEA. In May of that year, JLL made nearly 150 roles redundant within its UK property and asset management arm. Knight Frank recently announced its own redundancy consultation, which it expects to affect less than 3% of its UK workforce. Headcounts across the 10 agencies remained virtually level across the top 10, with only 307 employees added year on year to a combined workforce of more than 23,000.