Merchant Risk Manager
North America, Afterpay
Posted on 2/21/2024
INACTIVE
Square

10,001+ employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.
Consulting
Energy
Social Impact
Financial Services
Consumer Goods

Company Stage

N/A

Total Funding

$601.2M

Founded

2009

Headquarters

Oakland, California

Growth & Insights
Headcount

6 month growth

29%

1 year growth

13%

2 year growth

18%
Locations
San Francisco, CA, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
Data Analysis
CategoriesNew
Sales & Account Management
Requirements
  • Minimum 10 years payments acquiring experience in Risk or Underwriting, ideally within a payments or e-commerce business
  • Problem solving and decision-making skills with the ability to analyze complex information to identify the key issues/actions and drive to resolution
  • Skilled communicator and presenter with the ability to influence and motivate others along with stakeholders
  • Experience in managing change across an organization through clarity of message, command of subject matter and effective delivery
  • High attention to detail and ability to multitask
  • Exceptional time management skills
  • Comfortable working and making impactful decisions in a fast-paced environment
  • A skill for identifying the behaviors and signs of risky/fraudulent activity or applications
  • Ability to make independent and sound decisions in an unstructured environment
  • Ability to prioritize and execute on the highest areas of importance
  • Ability to stay calm and positive when dealing with merchant and sales partners inquiries
Responsibilities
  • Act as a strategic advisor to senior management, commercial and business partners on underwriting-related matters across different products and deals
  • Develop the necessary standards, procedures and policies for ensuring we have a merchant risk onboarding function that can, at scale, review and underwrite complex mid market and enterprise merchants but also small business
  • Standardize the approach to underwriting operations, creating efficiencies with continuous improvement of our platform and systems, and elevating the capability of the team
  • Develop, define, communicate and implement underwriting strategies and vision in line with the businesses short and long-term strategic objectives with respect to loss ratios, underwriting SLA’s and portfolio performance
  • Work in tandem with Sales, Account Management, Business Development, Regulatory Compliance, Data analytics, Consumer Risk Management to accomplish these goals
  • Assist with projects, delegated tasks and participate in committees as needed
  • Assist in the day-today operation of the North America underwriting team, which includes but is not limited to: assisting underwriters in proper decisioning of accounts, providing second approvals where required by company guidelines, handling escalations from sales teams
  • Providing information to the management team by gathering and summarizing data; preparing reports; making presentations of findings, analyses, and recommendations