Guest Services Representative

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Guest Services Representative is assigned to the Guest Experience Department and may receive direction, guidance, and support from the department via supervisors, managers, and the Stadium Manager. Primary responsibilities will be to welcome guests to the event, review and validate tickets upon entry, direct/escort guests to their seats in an efficient and professional manner, answer questions, and proactively engage with guests.  

This role will pay an hourly wage of $14.00

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

• Processes in a timely and professional manner the validation of each guest’s ticket.
• Assists guests as they enter the facility, directs them to their assigned seat/seating area, and intervenes in resolving patron-seating issues.
• Monitors perimeter doors/gates of the facility to prevent unauthorized, non-ticketed individuals from gaining access to the event.
• Provides guests with general information concerning the event and related general services i.e., concession stands, restrooms, first aid etc.
• Monitors the aisles to maintain fire code safety regulations involving pedestrian access and movement.
• Guides guests to exits and/or provide other instructions or assistance in the event of an emergency or evacuation.
• Acts as the first-line contact in dealing with guest requests and assistance. 
• Distributes programs and other promotional brochures as needed.
• Engages each guest in order to provide the best overall experience for our guests.
• Performs other general customer service duties as required. 

• Must have a general knowledge of public assembly operations.
• High School Diploma or equivalent.
• Must have strong interpersonal and problem solving skills.
• Must demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
• Must be willing to work flexible hours, nights, weekends and holidays when required.