Site Reliability Engineer
NOVACARD
Site Reliability Engineer
NOVACARD
Transparent credit with fixed daily cost
At NOVACARD, we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
We’re looking for a Site Reliability Engineer (SRE) to ensure the stability, performance, and reliability of our critical production systems. You’ll work at the intersection of development and operations — building automation tools, improving observability, and preventing incidents before they occur.
Key Responsibilities:
Ensure the stability, performance, and fault tolerance of production systems.
Develop and maintain infrastructure automation and observability tools.
Monitor system health, respond to incidents, and perform root cause analysis (RCA).
Collaborate with development teams to improve scalability and reliability of services.
Define and manage SLIs, SLOs, and Error Budgets.
Lead incident response: organize recovery, document RCA, and run blameless post-mortems.
Configure and administer Grafana and Zabbix, design insightful dashboards, and fine-tune alerting.
Integrate and monitor external vendor systems, collaborating with vendor technical support when needed.
Resumen de NOVACARD 1) Qué hace: NOVACARD ofrece crédito en México con un modelo sencillo y transparente, sin anualidad, sin intereses rotativos y sin cargos ocultos. El costo es diario y fijo, visible desde el primer día, para que el usuario sepa exactamente cuánto paga. 2) Cómo funciona: El crédito se paga a través de un costo diario fijo. Hay un periodo de gracia sin costo; si el usuario decide extender el pago, se aplica una comisión diaria fija y siempre informada. Todo está regido por reglas claras. 3) Diferenciadores frente a la competencia: Eliminan complejidad y letra pequeña, no cobran intereses ni anualidades, muestran el costo diario desde el inicio y ofrecen reglas simples para flexibilidad, lo que genera confianza en un mercado con acceso amplio pero desconfianza. 4) Meta de la empresa: Construir un crédito basado en claridad y confianza, expandiendo el acceso responsable al crédito con transparencia.
Explore more opportunities at NOVACARD