FACTS Account Executive

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

The Account Executive is responsible for a designated group of FACTS customers utilizing one or more of FACTS products and services. This position works collaboratively with other departments (e.g., Regional Vice Presidents, Customer Success, Product and Development) to create client success strategy to leverage FACTS best practices and to deliver a high level of retention and full usage. By building strong collaborative relationships with customers, this position is able to also contribute through generating additional revenue opportunities and positive referrals to be used with prospective FACTS clients.

JOB RESPONSIBILITIES:

• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.

• Ownership of overall customer satisfaction by proactively anticipating client needs and maintaining contact with customers to ensure FACTS is meeting their needs.

• Meet face to face with each client at least two times per year at school location.

• Assist in the coordination of sales and product revisions to existing customers.

• Work closely across FACTS Operations and technical teams to resolve customers related problems and issues.

• Advocate for customers needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.

• Actively participate in the evaluation of new product customer requests

• Work closely with technical support to understand the breadth and limitations of the client product solutions.

• Leverage relationships to expand FACTS solutions utilized by exiting customers.

• Attend trade shows, conference and other events as needed to support client communication and engagement.

• Gather competitive information to assist in continually evaluating market position

• Facilitate timely communication with FACTS Sales and Operations regarding customer related issues.

• Work collaboratively with Regional Vice President Team, Operations, and other departments to develop a strategic customer success plan and to resolve any customer issues.

Salary for this role is: $75,000

EDUCATION:

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.  

EXPERIENCE:

• 3-5 years of sales and customer success management experience.
• Strong knowledge of FACTS products and services
• Background in education market is a plus.  
• Candidates MUST be located in MD, DC, Delaware, or Virginia

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Positive, outgoing personality.
• Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
• Initiative.
• Assertiveness. 
• Ability and willingness to take ownership.
• Flexibility and open-mindedness.
• Adept at conflict resolution.
• Conscientious and committed with a high level of integrity.
• Excellent relationship, sales, and account management skills.
• Ability to travel and work remotely from a home office.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring