Hotel Performance Manager

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

We’re seeking a Hotel Performance Manager, Northern Europe to join our team in Germany. 

As a Hotel Performance Manager, you will work closely with hotel General Managers, owners and their teams to improve performance across a portfolio of hotels. Acting as a trusted partner, you will use data insights and hands-on support—both on-site and remotely—to drive improvements in guest satisfaction, commercial results and brand standards. This is a highly collaborative, field-based role delivering measurable impact and long-term success.

Key responsibilities

• Support a portfolio of hotels to improve performance across guest experience, revenue, quality and brand standards.
• Analyse hotel performance data and identify clear opportunities for improvement.  
• Build strong relationships with General Managers and hotel leadership teams, acting as their key point of contact within IHG.  
• Provide practical advice and coaching to help hotels improve operations, service delivery and commercial results.  
• Partner with hotel teams to develop and implement clear action plans, ensuring progress is delivered.  
• Lead regular performance reviews, workshops and training sessions with hotel teams (both on-site and virtual).  
• Monitor progress and maintain regular follow-up to ensure delivery of results.
• Collaborate with internal IHG teams (e.g. commercial, brand, operations support) to bring the right expertise to each hotel.  
• Support hotels during key stages such as onboarding, brand changes or performance recovery.  
• Contribute to wider regional initiatives and share best practices across the hotel portfolio.

In this role, you will have a direct impact on the success of a diverse portfolio of hotels by driving improvements in guest satisfaction, commercial performance and brand standards. By acting as a trusted partner to hotel leadership teams, you will help translate performance insights into meaningful actions, build capability through coaching and workshops, and support sustainable, long-term improvements. Your work will strengthen relationships with owners and operators while ensuring hotels consistently deliver strong results and high-quality guest experiences across the region.

What we’re looking for

• Fluent in English and German is essential.
• Experience in hotel operations, multi-property roles, or a similar hospitality environment.  
• Strong understanding of hotel performance drivers (guest experience, revenue, quality and brand standards).  
• Experience working with senior stakeholders such as General Managers or hotel leadership teams.  
• Ability to analyse data and translate insights into clear, actionable plans.  
• Strong communication and influencing skills, with the ability to build trusted relationships.  
• Coaching or training experience, with a hands-on, supportive approach.  
• Highly organised, with the ability to manage multiple hotels and priorities.  
• Proactive and self-driven, with a problem-solving mindset.

What we offer

We provide a wide range of benefits designed to help you live your best work life. Including:

• Travel benefits that include discounted room rates and food & beverage
• Recharge Days
• Volunteering Days

Salary range: Minimum €59,250- Maximum €79,000k