Jade Global

Enterprise IT services and cloud consulting

Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Understanding of enterprise resource planning concepts such as accounts payable and sales orders.
Ability to understand customer business processes and translate them into system requirements.
Two to four years of professional experience in JavaScript development and support.
Experience working with REST APIs and JSON.
Basic understanding of artificial intelligence and machine learning concepts and modern AI technologies such as large language models.
Strong analytical, debugging, and problem-solving skills.
Good communication and collaboration skills.

Responsibilities

Handle customer-reported issues from initial investigation through resolution.
Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
Communicate with customers regarding issue status, findings, and expected resolution.
Integrate front-end applications with RESTful APIs and backend services.
Write clean, maintainable, and well-documented code following best practices.

Desired Qualifications

Basic understanding of SQL and database concepts.

Customer Support Specialist1

Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)
ERP / Functional Knowledge

Understanding of ERP concepts such as AP and SO
Ability to understand customer business processes and translate them into system requirements.
Basic understanding of SQL/database concepts would be a plus

Customer Support

Handle customer-reported issues from initial investigation through resolution.
Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
Communicate clearly with customers regarding issue status, findings, and expected resolution.
Integrate front-end applications with RESTful APIs and backend services.
Write clean, maintainable, and well-documented code following best practices.
2–4 years of professional experience in JavaScript development & Support.
Experience working with REST APIs and JSON.
Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
Strong analytical, debugging, and problem-solving skills.
Good communication and collaboration skills.

About the Company

Jade Global

Enterprise IT services and cloud consulting

Jade Global provides IT services and consulting to mid-size and large enterprises to modernize their applications, data, and operations using cloud and AI. It offers technology advisory, implementation, integration, testing, and managed services across ERP and enterprise platforms like Oracle, NetSuite, SAP, Salesforce, ServiceNow, Workday, and Boomi, plus cloud, data analytics, and automation work on Snowflake, Databricks, and AWS. Its AI services combine consulting with ready-made AI agents and industry accelerators to speed up data readiness and workflow automation. It serves sectors such as high-tech, healthcare and life sciences, manufacturing, financial services, and retail from offices in the United States, Canada, and India, delivering onshore, nearshore, and offshore engagements with a focus on practical, implementable cloud, data, and AI solutions.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: San Jose, CA
Founded: 2003

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