Technical Sales Support Engineer

About KONE

At KONE, we are dedicated to improving the flow of urban life. As a global leader in the elevator, escalator, and automatic building door industry, we provide innovative solutions that make cities safer, smarter, and more accessible. Through our commitment to innovation, sustainability, and customer satisfaction, we help millions of people move smoothly every day.

Joining KONE means becoming part of an international organization that values collaboration, continuous learning, and professional growth.

The Role

As a Customer Solution Engineer, you play a key role in translating customer needs into technical solutions that create value throughout the project lifecycle. Acting as the bridge between customers, sales teams, project stakeholders, and technical experts, you ensure that every proposed solution is technically sound, commercially competitive, and aligned with customer expectations.

You will support both new equipment and modernization projects by designing tailored solutions, preparing quotations, and ensuring seamless handovers to operational teams.

Key Responsibilities

Customer Needs Analysis & Solution Design

• Engage with customers, consultants, architects, and contractors to understand project requirements.
• Analyze technical specifications and building constraints to develop optimized elevator and escalator solutions.
• Recommend products and services that best address customer needs while ensuring competitiveness and profitability.
• Prepare technical and commercial proposals, including specifications, configurations, and pricing.

Technical Expertise & Sales Support

• Act as the technical expert during the sales process.
• Provide guidance and support to sales colleagues throughout customer discussions and negotiations.
• Conduct site visits when required to assess technical feasibility and gather project information.
• Present and explain proposed solutions to customers and stakeholders.

Planning & Project Coordination

• Define project scope, timelines, costs, and technical requirements in cooperation with internal teams.
• Ensure smooth transfer of information from sales to project execution teams.
• Coordinate with engineering, installation, procurement, and project management functions to ensure project readiness.
• Support changes and adaptations throughout the project lifecycle.

Documentation & Process Management

• Prepare and maintain accurate technical documentation, quotations, drawings, and project records.
• Ensure all customer and project information is properly documented within KONE systems.
• Monitor project milestones and support stakeholders in achieving planned schedules.

Compliance & Quality Assurance

• Ensure all proposed solutions comply with applicable regulations, standards, and safety requirements.
• Follow KONE quality, safety, and ethical guidelines.
• Stay informed about industry trends, technological developments, and regulatory changes.

What We Are Looking For

Education & Experience

• Bachelor's degree in Mechanical Engineering, Electromechanics, Industrial Engineering, Construction Engineering, or a related technical field.
• Experience in the elevator industry, construction sector, technical sales, engineering, or project coordination is highly valued.
• Experience interpreting technical specifications, drawings, and customer requirements.

Technical Skills

• Strong analytical and problem-solving abilities.
• Ability to understand and translate complex technical requirements into customer-friendly solutions.
• Good understanding of engineering principles and project management processes.
• Familiarity with AutoCAD or similar technical tools is considered an asset.

Personal Competencies

• Customer-oriented mindset with strong commercial awareness.
• Excellent communication and presentation skills.
• Ability to build relationships with both internal and external stakeholders.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and priorities simultaneously.
• Team player with a proactive and solution-driven attitude.

Languages

• Fluent Dutch is essential.
• Good command of French and English is a strong advantage.

Why Join KONE?

• Competitive salary complemented by an attractive benefits package.
• Company car and fuel card (depending on local policy).
• Bonus scheme linked to performance.
• Extensive onboarding and training opportunities.
• Access to international career opportunities within KONE.
• A collaborative and supportive working environment.
• The opportunity to work on innovative projects that shape the future of urban mobility.

Join KONE and help us create better people flow for a growing world.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html