All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate - Housekeeping

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Follow safety, hygiene, sanitation, and safe chemical-handling guidelines.
Comply with housekeeping standard operating procedures.
Maintain guest privacy and handle furnishings, artwork, décor, and equipment with care.

Responsibilities

Clean, refresh, and service assigned suites and guest rooms to luxury brand standards.
Replenish suite amenities, minibar items, guest supplies, and linens according to presentation guidelines.
Maintain cleanliness in bathrooms, living areas, balconies, corridors, wardrobes, and luggage areas.
Prepare suites for guest arrivals with setups reflecting the brand personality.
Perform turndown service in suites and rooms as required.
Respond to guest requests concerning housekeeping, amenities, and preferences.
Provide warm, refined, and discreet guest service and support VIP setups, special occasions, and guest personalization.
Report maintenance issues, damaged equipment, or discrepancies to a supervisor or Engineering.
Keep housekeeping trolleys, suite pantries, and equipment clean, sanitized, and stocked.
Follow room assignment sheets and complete rooms and suites within expected timelines.
Collect and deliver guest laundry professionally.
Participate in scheduled deep cleaning of rooms and suites.
Support eco-friendly housekeeping practices, including waste segregation and energy-saving habits.
Coordinate with Supervisors, Front Office, Laundry, and Engineering regarding room readiness and guest satisfaction.
Update room status promptly to avoid delays in guest check-ins.

Job Description

1. Cleaning & Presentation of All Suites and Guest Rooms

Clean, refresh, and service all assigned suites (including specialty suites, corner suites, and signature Roswyn suites) and guest rooms as per luxury brand standards.
Ensure interiors, furnishings, artwork, soft goods, and décor are handled with care and maintained in perfect condition.
Replenish all suite amenities, minibar items, guest supplies, and linens according to Roswyn’s presentation guidelines.
Maintain impeccable cleanliness in bathrooms, living areas, balconies, corridors, wardrobes, and luggage areas.
Prepare suites for arrival with thoughtful, lifestyle-driven setups reflecting Morgans Originals brand personality.
Execute turndown service in suites and rooms as required.

2. Guest Service & Interaction

Respond promptly to guest requests related to housekeeping, amenities, or preferences.
Deliver service that is warm, refined, and discreet, upholding guest privacy at all times.
Support unique guest experiences, including VIP setups, special occasions, and guest personalization.

3. Operational Excellence

Report maintenance issues, damaged equipment, or discrepancies immediately to the supervisor or Engineering.
Ensure housekeeping trolleys, suite pantries, and equipment are clean, sanitized, and fully stocked.
Follow room assignment sheets and complete rooms/suites within expected timelines.
Handle guest laundry collection and delivery professionally.

4. Safety, Hygiene & Sustainability

Follow all safety, hygiene, and sanitation guidelines, including safe chemical handling.
Participate in scheduled deep cleaning of rooms and suites.
Support Roswyn’s eco-friendly housekeeping practices, including proper waste segregation and energy-saving habits.
Ensure compliance with all Morgans Originals housekeeping SOPs.

5. Collaboration & Communication

Coordinate with Supervisors, Front Office, Laundry, and Engineering for room readiness and guest satisfaction.
Update room status promptly to avoid delays in guest check-ins.
Support colleagues and maintain a collaborative, positive work environment.

Qualifications

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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