Full-Time
Procurement Specialist
Verint
1,001-5,000 employees
CX automation software and services platform
Compensation Overview
$58k - $73k/yr
Remote in USA
Remote
Remote within the United States.
Bachelor's
 Operations & Logistics (1) |
|---|
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- Bachelor’s degree in a related field or equivalent work experience
- A minimum of 3 years of procurement experience in sourcing SW, SaaS & IaaS, including a strong knowledge of software license and SaaS terms.
- Highly organized individual with excellent time management skills; highly flexible individual who can handle multiple tasks and activities, intense workload with short timeframes and unplanned requests.
- Ability to demonstrate personal attributes such as independent work, confidence, and integrity in addition to being determined and thorough, which is inherent in this position.
- Strong ability to work collaboratively in a cross-functional, complex environment.
- Limited domestic travel to attend business meetings.
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
- Assists in contractual and commercial negotiations with new and existing SW, SaaS, and Service provider vendors.
- Ensure proper purchasing involvement in all major company vendor engagements and execute Vendor management practice with strategic vendors of the organization.
- Promote savings and other value-add through proactive negotiations of new agreements and renewals and by Leading benchmarking activity to perform market comparison of supplier rates and cost models. Tasked with executing the procurement strategies for the organization.
- Actively participates in the establishment, communication and implementation of business goals and procurement improvements.
- Establishes Global cooperation and proper alignment with IT, Finance, Legal, Services and Operations
- Ensure all procurement activities are following the Global Procurement policy and procedures.
- Experience managing software development and service provider vendors and expenses.
- Professional Procurement qualification is desirable.
- Familiarity and/or interest in emerging technology focusing on related third-party cloud services and cloud management tools, ability to gain understanding of industry to make educated recommendations about pricing, vendor selection, competition, market compression, optimization, etc.
- Prior experience with a leading technology company.
Verint provides software and services for customer experience (CX) automation through an open platform that combines AI-powered applications, bots, analytics, large language models, and automated workflows to analyze business intelligence from customer interactions. The platform ingests data from customer touchpoints and uses AI, analytics, and LLMs to extract insights, then runs automated workflows and bots, integrating with a client’s applications, telephony, and data lakes for deployment and ongoing optimization. What sets Verint apart is its interoperable, enterprise-grade platform paired with deep integrations and a SaaS delivery model, enabling scalable CX automation within existing systems. Its goal is to help organizations improve customer experiences and contact-center performance by turning interactions into actionable insights and efficient, automated processes.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Town of Huntington, New York
Founded
1994
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Simplify's Take
What believers are saying
- June 2026 Engage launches Agent Factory, Workforce Intelligence, Quality Intelligence, and Desktop Intelligence.
- March 10, 2026 bot access for Calabrio customers expands Verint's install base immediately.
- 1GLOBAL and financial compliance deals extend Verint beyond contact centers into regulated communications.
What critics are saying
- Thoma Bravo cuts hit hundreds in March 2026, including Israel R&D and UK staff.
- NICE still dominates enterprise CX; Verint must prove integration beats a stronger incumbent by 2027.
- If Calabrio customers resist migration and bot adoption stalls, the merger destroys Verint's focus.
What makes Verint unique
- Verint and Calabrio combine 80-plus Fortune 100 customers with one CX automation stack.
- Agent Factory plus Da Vinci unify orchestration, analytics, and bots across human-AI workflows.
- Desktop Intelligence captures all desktop activity, turning hidden agent work into structured process data.
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6 month growth
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↑ 3%Surveillance as a service: the global impact of Israeli "defense" Technologies. IT IS THROUGH collective awareness and action that Nationalvanguard can all build and contribute to privacy-preserving technologies that aim to protect people everywhere from the prevalence of surveillance and suppression of dissent and self-determination. It is equally important to hold companies accountable and recognize the source and enablers of surveillance tech, especially now as Nationalvanguard see these technologies being aggressively utilized in the ongoing genocide in Gaza. This post delves into the impact of Israeli surveillance technologies in Palestine, illustrating how localized instances of its use can have extensive repercussions that pave the way for the widespread acceptance and global adoption of such practices. The examples below demonstrate the alarming sophistication of surveillance capitalism and its increasingly global footprint. They also explore how Israeli spyware and surveillance companies navigate global scrutiny by rebranding and establishing offices worldwide, all while a network of venture capital firms facilitate their operations and help them avoid much-needed accountability. * Elbit Systems is a leading military tech exporter in Israel, specializing in various advanced surveillance technologies, terrifyingly deployed in space, air, sea and ground operations that have killed thousands. Its surveillance systems, drones, and other high-tech tools, which are used to enforce Israel's violent occupations and Jewish supremacism, are in high demand worldwide. * This pervasive surveillance technology doesn't end in Palestine, but it often starts with it. * Since at least 2014, Elbit Systems has been deploying these tools at the US Southern Border as well as in the UAE and UK. Some of these deals occur via a subsidiary of Elbit Systems of America called Kollsman Inc, which is involved in a controversial death of an employee during a work trip to Saudi Arabia. * These relationships are further strengthened through VC investments. The UAE invested at least $100 million in Israeli VC firms, which is not surprising, considering it is a longtime customer of its spyware tools. An Israeli-owned company, for example, is behind Abu Dhabi's mass surveillance system, in a contract worth $600m. Dubai also operates a back-channel for Arab countries who wish to deploy Israeli surveillance technologies through a local entity called Black Wall Global, which is led by Israeli intelligence veterans. * In similarly structured deals, Israeli companies like IntuView have contracts with Saudi Arabia for efforts that include scanning Saudi citizens' data. Its advisory board consists of a former head of Mossad and a former director of the CIA. * The technology is becoming increasingly advanced and appealing to numerous governments. Israel, with the assistance of US companies, is deploying robots equipped with numerous sensors and cameras to surveil buildings and open spaces. * AI-based systems like "The Gospel" largely consist of drone footage taken surreptitiously of homes and businesses, intercepted computer and phone communications, surveillance data, and information drawn from monitoring the movements and behavior patterns of individuals and large groups -all to create bombing targets. * In a similar setup, through a program called "Lavender", Israel is using AI to determine and follow and strike assassination targets with little human oversight through information collected via mass surveillance of Gaza residents. The report highlights how many of these attacks result in the mass killing of civilians and entire families, often in their own homes. * Spyware has always been a highly lucrative and increasingly prominent business in Israel. Instrusive malware/spyware/hacking that is illegal in most countries is allowed, and openly sold, in and by Israel. Citizen Lab has spent years uncovering sophisticated spyware from Israeli companies like NSO, which contracts with governments with a long history of imprisoning, murdering and silencing dissidents and surveilling completely legal organizations, including Saudi Arabia, Bahrain, and the UAE. These governments normalize relations with Israel largely to facilitate access to such technologies, which they then deploy to oppress their own citizens. (Note that these, according to the Jewish-controlled US media and government, are the "good" Arab states - the ones that "play ball" with the Washington/Tel-Aviv axis.) * Israel-based Voyager Labs actively marketed and sold surveillance tools which have been used to profile and intimidate journalists and activists, including by Colombian military intelligence. They recently moved their headquarters to the US to continue building such tools with a team of "world-class AI researchers." * US-Israeli company Verint, whose products include surveillance cameras and analysis software to monitor and analyze large voice and video data sets, had sold their technology to numerous governments. That recent "friend request" from an innocent-sounding account may actually be one of the hundreds of thousands of fake accounts they create to collect intelligence on you. * These companies don't operate alone. When facing scrutiny or exposure, they spin off new entities, often with the backing of venture capital firms that are equally complicit. Verint, for example, spun off a separate company called Cognyte to continue its lucrative deals, which even a maverick Israeli activist lawyer says was "aiding and abetting crimes against humanity." A New York-based hedge fund, Edenbrook Capital, is among its largest shareholders. * Another and more recent example is Dream Security from the former CEO of Pegasus Software. Their latest round was raised in a deal that was co-led with Los Angeles-based VC firm Group 11. This demonstrates a troubling cycle of evasion. Like mafia shell companies endlessly morphing and buying each other's shares and properties until investigators give up, just keeping track of one Jewish company's tornado-speed spinoffs and purchases is a full-time job. This practice, along with their state-level allies, also makes these IDF- and Mossad-murder-enablers almost impossible to sue effectively. * Corsight, an Israeli company, has been exposed as using facial recognition and Google Photos to conduct mass surveillance of Palestinians without their knowledge or consent. For all we know - its operations are largely secret - it is used on dissident Americans and Europeans, too. To date, Google has declined to answer questions on this, despite (supposedly) prohibiting their tech from being used for "immediate harm." Apart from being an egregious privacy violation, the technology also misidentifies people, putting their lives at risk. Canadian-Israeli VC firm, AWZ ventures, is among its lead investors. Their tools are also deployed by the US Department of Homeland Security for facial recognition purposes. * AnyVision, an Israeli company with an international presence, is behind "advanced tactical surveillance" software used to monitor the movements of Palestinians (and likely many, many other non-Jewish peoples). Its CEO is a former operating partner at SoftBank's investment arm, which co-led a large fundraising round for the company alongside Eldridge, a nominally American holding company headquartered in Connecticut. A few months after the extent of their surveillance systems were exposed in US schools, they rebranded to Oosto and resumed operations. * One of the most prominent examples of these collaborations remains Palantir, which also continues to win major contracts with the UK government and various US agencies, most recently the US army on an AI-powered targeting system, and who will once again supply its surveillance products to Israel in a new "strategic partnership." As shown above, these technologies, initially used to enforce violent occupation, Jewish supremacism, and genocide have found a lucrative global market, stretching far beyond the confines of Palestine. The export of military systems by Israel reveals a harrowing journey of surveillance technologies from local deployments in Palestine to worldwide distribution, with a disturbing and alarming trend of normalization and acceptance of the literal murders as well as virtual imprisonment of its victims that are committed in the process of their creation and testing. The complicity of venture capital in the proliferation of such technologies highlights the intricate web of interests that prioritize power and profit for Jews. Many tech workers read this site, and may want to think twice before doing any work which enables the Jewish machine of worldwide oppression of non-Jews. Many of you also have investment portfolios, and Nationalvanguard highly recommend that you align your investments with your values.
Verint has unveiled three AI-powered capabilities for contact center management at Engage 2026: Workforce Intelligence, Desktop Intelligence and Quality Intelligence. The solutions, built on Verint Agent Factory, aim to manage and improve work across human and AI agents by connecting agent behaviour with business outcomes. Desktop Intelligence captures and analyses all desktop activity across systems and workflows, transforming screen recordings into structured data. It identifies processes, recommends efficient paths and reveals best practices. Quality Intelligence combines interaction data with system activity to detect discrepancies between what agents promise and deliver. Workforce Intelligence introduces real-time controls for staffing adjustments, measuring performance against business outcomes rather than schedule adherence. The enhancements serve Verint's customer base, which includes over 80 Fortune 100 companies.
Verint has launched Agent Factory, an AI orchestration environment for building and managing hybrid workforces of human and AI agents. Announced at Engage 2026, the platform addresses enterprises' challenge of moving from isolated AI experiments to coordinated production workflows. Agent Factory offers prebuilt agents for common customer experience use cases alongside tools for creating custom agentic AI agents. Key features include centralised prompt management, access to multiple AI models with bring-your-own-model support, and integrated data connectivity with governance controls. The platform enables organisations to start with focused use cases and expand over time. Expected outcomes include faster customer satisfaction improvement, reduced operational costs, stronger compliance, and deployment of agentic AI solutions within weeks. Verint serves over 80 Fortune 100 companies with its customer experience automation solutions.
Verint launches four agentic AI-powered products. The CX automation company showcases new AI products and a converged product roadmap at its 2026 customer event. June 23, 2026 Verint unveiled four new products at Verint Engage 2026 on Tuesday. The event marked the first time leadership for the new Verint addressed both Verint and Calabrio customers. The message to those customers: consolidation of teams and roadmaps, and a kick-off for the joint company. "Customers will get the full platform capabilities of Verint and Calabrio," Jasen Williams, senior vice president of corporate marketing with Verint told No Jitter in a prebriefing. "You don't have to choose, we're not migrating anyone, we're not sunsetting anything. You'll get the best of both." Verint's customer event is also about showcasing the company's roadmap which includes those four products: Desktop Intelligence, Workforce Intelligence, Quality Intelligence and Verint Agent Factory. Desktop Intelligence goes beyond standard call and screen recording to capture and analyze all agent desktop activity across systems and workflows. DI enables a CX leader to reveal what agents are doing and saying during interactions to then help those leaders figure out how to standardize those workflows into repeatable best practices. Quality Intelligence extends Verint Quality Automation capabilities to combine interaction data with system activity to identify gaps between what was promised and what was completed. For example, if an agent told a customer they would receive a $500 refund but mistakenly entered $100 in the system, Verint Quality Intelligence would catch it and autonomously correct the error. DI focuses on all transactions at scale whereas QI will intervene and correct individual interactions. "Quality Intelligence is going in and actually changing the behavior," Williams said. "Desktop Intelligence monitors what all agents are doing and maps that to what agents said and how they move through their applications, etc., so you can see what the best process would be." Available across Verint's full portfolio of WFM products, Workforce Intelligence introduces agentic intraday supervisor capabilities with real-time controls to adjust staffing and task assignments as conditions change. For example, WI allows contact center leaders to see and anticipate spikes in call volume and then, using a conversational language interface, change shifts or otherwise move agents around to dynamically address what's happening in real time, Williams said. Last, Verint Agent Factory allows enterprises to roll out prebuilt AI agents for common CX use cases and create custom AI agents as desired. VAF is integrated with the Verint CX Automation Platform which provides governance and connectivity to data sources. VAF includes centralized controls for managing, updating and governing prompts across agentic AI agents and applications. Prompts are the foundation of what an AI agent can do (e.g., role, objective, etc.). VAF enables work to be orchestrated among AI agents and human agents, so while AI agents can autonomously complete tasks, they can also handoff to people when necessary. "There has been quite a bit of noise about the elimination of human agents. We're not seeing widespread dramatic reductions in the size of contact center. We are seeing a slowdown in the backfill," Williams said. "We're also seeing the need for AI agents and humans to work together and have that work orchestrated." Senior Editor Matt Vartabedian is the senior editor for No Jitter, a role he has held since March 2023. Matt covers generative and agentic AI as it pertains to enterprise communications - i.e., unified communications and collaboration (UC&C) and the contact center. He also covers related areas, including customer experience (CX) and customer relationship management (CRM). Matt began his B2B journalism career in the late 1990s writing for several call center and telecommunications print magazines. He then spent two decades as a cellular industry analyst, where he authored market reports, articles, presentations and opinion pieces grounded in significant primary and secondary research. You can reach Matt at [email protected] and on LinkedIn. Want more No Jitter stories in your Google search results?
1GLOBAL launches Verint Communications Analytics to enhance Cloud Compliance for financial and regulated industries. May 21, 2026 Business Wire India * 1GLOBAL now offers transcription with insights into mobile calls in 10 countries on Verint Communications Analytics, built specifically for financial markets and trading environments * Streamlines the compliance investigation and mobile call monitoring process through transcription and analysis * Supports transcription and translation from 30+ languages into English with near real-time processing 1GLOBAL, a pioneer in global telecommunications solutions, today announced its launch of Verint(R) Communications Analytics, a key offering within Verint Financial Compliance (VFC) providing mobile call transcription and analytics capabilities. Verint Communications Analytics has been designed to help financial institutions and regulated organizations accelerate productivity when monitoring voice calls (including mobile), identifying behavioral patterns, querying data intentionally by topic, risks, keywords or sentiment, identifying misuse and reducing regulatory risk. Verint Communications Analytics is seamlessly integrated into 1GLOBAL's mobile platform across 10 international markets. It enables cloud compliance customers to achieve faster and more efficient results via transcription and various analytics. Transforming Raw Data into Actionable and Valuable Intelligence As regulatory scrutiny intensifies, financial firms face growing pressure to monitor communications more comprehensively, yet many still rely on fragmented recording tools and a time-consuming manual review process. 1GLOBAL's use of Verint Communications Analytics fundamentally addresses this challenge by transforming compliance from a reactive obligation into a proactive intelligence function. The 1GLOBAL Cloud Compliance Platform records all mobile calls and SMS and securely transfers them to Verint Communications Analytics for automated transcription, summarization, sentiment analysis, and multilingual topic detection - translating from 30+ languages into English with near real-time processing. This allows compliance teams working in financial institutions and regulated industries to identify risks faster and investigate potential issues in days rather than weeks, completely securely. 1GLOBAL's entire architecture is deployed in multiple regions, including EMEA (Europe, Middle East and Africa) and North America, ensuring that call media is always processed locally within the customer's regulatory jurisdiction and never transferred across regions. This is why 1GLOBAL Compliance is trusted by regulated financial institutions, including eight of the world's top ten investment banks. Siobhan Thompson, Head of Sales, 1GLOBAL Compliance, said: "In today's regulatory environment, firms need confidence that business communications are being captured accurately and reviewed efficiently. By combining Verint Communications Analytics with our global mobile recording capabilities, we help compliance teams identify potential risks faster, reduce operational burden, and strengthen oversight across regulated communications." John Bourne, SVP Global Channels and Alliances, Verint, said: "Extending Verint Communications Analytics to 1GLOBAL's mobile network marks an important step in how regulated firms can apply AI to voice data at a global scale. Together we are equipping compliance and risk teams with a unified view across mobile communications, helping them move from sampling and spot checks to continuous, intelligent oversight." About 1GLOBAL: Leading Digital Transformation in Telecommunications 1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless mobile connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses - including neo-banks, travel companies, and retail groups - 1GLOBAL connects over 60 million devices globally. In 2025, 1GLOBAL continued to grow profitably, generating revenue of USD 203 million and a profit of USD 26 million. The year was characterized by strong demand for the 1G Connect Travel(TM) offering, the expansion of enterprise and compliance solutions, and continued investment in eSIM technology. Going forward, 1GLOBAL will focus on expanding national connectivity, extending its MVNO footprint and scaling its technology platform to continue delivering sustainable, profitable growth. Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in 12 countries and as a regulated telecommunications operator in an additional 28 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs close to 500 experts across 15 countries. View source version on businesswire.com: https://www.businesswire.com/news/home/20260520420998/en/