Career Coach

Job Description

Working within Catch22’s Employability division, you will play a key role in delivering the National Jobs Guarantee, supporting young people to prepare for, enter and sustain meaningful paid employment.

This is a predominantly face-to-face delivery role, operating across office, community and outreach settings. You will take ownership of an allocated caseload, providing structured, personalised support from initial engagement and assessment through employment preparation, job matching, employer introductions and in-work support.

You will work proactively with employers, employer engagement colleagues and referral partners to identify suitable employment opportunities, understand employer requirements and ensure participants are effectively prepared for their roles.

You will be individually accountable for achieving agreed performance targets, maintaining accurate and timely management information and taking proactive action to address barriers to progression, disengagement and risks to employment sustainment.

WHAT YOU WILL DO

To take ownership of allocated participant referrals, ensuring timely contact, face-to-face initial meetings, assessment, onboarding and progression into agreed programme activities.

To deliver a range of supportive interventions, including structured, predominantly face-to-face pre-employment preparation, job readiness, confidence, workplace behaviours and employer-specific preparation, to help participants achieve sustainable employment.

To deliver high quality end to end Information, Advice and Guidance to participants on our employability programmes.

To induct, assess and on-board participants, identifying aspirations, employment readiness, barriers and support needs, and agreeing personalised action plans linked to suitable employment opportunities.

To promote and develop the mind-set, emotional intelligence qualities, self-confidence and esteem so that the participants succeed in the world of work.

To prepare CVs, cover letter and job/apprenticeship application forms with participants.

To introduce participants to a `strengths based’ recruitment approach to succeeding in job interviews.

To undertake job search with the participants using relevant web-based software and packages.

To proactively identify suitable vacancies, develop direct employer contacts alongside the employer engagement team, and match and submit participants to opportunities, maintaining ownership of the application and selection journey.

To arrange interviews and employer introductions, confirm vacancy suitability, coordinate timely feedback and record next steps.

To prepare participants to a high standard for interview with employers.

To deliver high-quality In Work Support for six months, including planned participant and employer contact, workplace visits, early identification of retention risks and timely intervention.

To support progression into apprenticeships and employment, responding promptly to disengagement or placement breakdown through re-engagement, alternative matching and specialist referrals.

To support with the delivery of any Job Fairs, Workshops and Seminars both face to face and remote that prepare participants ready for the world of work.

Proactively working with other organisations and the local community to identify appropriate support or opportunities for your clients

To take personal accountability for agreed individual and programme KPIs, including engagement, face-to-face appointments, assessments and action plans, applications, interviews, job starts and sustained employment.

To maintain accurate, complete and timely case management and performance records, including participant activity, employer and vacancy links, applications, interviews, outcomes and forecast job-start dates.

To maintain an active caseload and vacancy pipeline, reviewing progress and conversion rates, escalating stalled cases and taking timely corrective action.

To deliver regular, structured and purposeful face-to-face appointments in Catch22 offices, Jobcentres, partner and community locations and outreach settings; travel across the delivery area is an essential part of the role.

To establish and maintain direct professional employer relationships, alongside employer engagement colleagues, to understand role requirements, support suitable matching, coordinate employer contact and secure feedback.

To participate in regular individual performance reviews, provide evidence-based forecasts, explain variances against targets and implement agreed recovery actions.

To ensure contractual and Catch22 compliance is maintained to the highest standard at all times.

Other

Seek to improve their own performance, contribution, knowledge, skills and participate in training and developmental activities as required.

Ensure the implementation of Catch22’s Diversity & Equality policy statement.

Comply with Safeguarding/Prevent, Health and Safety policies and procedures.

Ensure the implementation of Catch22’s policies and procedures.

Carry out other such other relevant duties, as required.

What good looks like

Developing strong relationships with referral partners, customers, training providers and employers

Strong interpersonal skills. Approachable, adaptable and supportive to the range of stakeholders involved in this programme.

Successful delivery includes consistent face-to-face engagement, timely caseload progression, active employer relationships, accurate MI and achievement of agreed employment outcome KPIs.

Service is delivered efficiently within agreed resources and programme requirements; coaches contribute to effective use of time and capacity.

Service is delivered safely, and risks/areas of underperformance are identified and managed appropriately.

Hub outcomes are achieved.

Service users have a positive experience and achieve their goals.

Qualifications

Five GCSEs or equivalent at Grade C or above

Additional Information

Salary: £31685

The salary shown reflects the band for this role, with the final offer taking account of experience and relevant skills.

Checks: Enhanced DBS check

Please click here to view the full Job Description & Person Specification

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume ofinterest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

Compensation: N/A to 31685 (GBP) (YEARLY)