robusta

Kubernetes monitoring automation and incident response

Experience Design Team Leader

Product & Experience DesignConfirmed live in the last 24 hours

Full-timeAbu Dhabi - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments.
Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
Exceptional facilitation skills, including the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.

Responsibilities

Define the future-state ecosystem experience architecture and blueprint.
Define and own the end-to-end customer experience architecture across the company's service ecosystem.
Design connected service ecosystems rather than standalone touchpoints.
Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.

Desired Qualifications

Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations.

Experience Design Team Leader - 3 Months - On-site - Abu Dhabi - Octopus by RTG

robusta · Abu Dhabi, United Arab Emirates · — · Posted 2026-10-28

Workplace: on_site

Description

About the Role

We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.

Roles and Responsibilities

Define the future-state ecosystem experience architecture and blueprint.
Define and own the end-to-end customer experience architecture across the company's service ecosystem.
Design connected service ecosystems rather than standalone touchpoints.
Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.

Requirements

8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments.
Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations.

Apply

Apply at robusta

About the Company

robusta

Kubernetes monitoring automation and incident response

Robusta provides a SaaS-based platform and open-source engine for Kubernetes monitoring and automation. It listens to data from sources like Prometheus alerts and Kubernetes state, and when an issue is detected, it runs automation rules that gather context (such as pod logs and performance graphs) and attach this information to alerts delivered through Slack, MS Teams, or Discord. Users can define automated runbooks in YAML, turning common operational knowledge into repeatable, one-click remediation steps. The product supports multi-cluster observability and offers a freemium model with paid plans that add longer data retention, on-premise deployment, and enterprise features. Robusta targets DevOps teams, developers, and platform engineers to reduce alert fatigue and speed up root-cause analysis, while enabling developers to be more self-sufficient in managing cloud-native apps."

Company size: 11-50
Company stage: Seed
Total funding: $600K
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2021

Recently Posted Jobs

Explore more opportunities at robusta

See more jobs