Senior Field Service Engineer @ Cellares

Position Summary

We are seeking an innovative and highly motivated Field Service Engineer who will contribute significantly to the success of service maintenance, repair, and supporting Cellares with their equipment.

The primary focus of this position will be to perform installations, repairs, upgrades, and preventative maintenance along with completing installment and onboarding. This is a hands-on position.

Candidates should enjoy working in a fast-paced, mission-driven environment, and be prepared to tackle a broad selection of challenges as the company grows.

Responsibilities

Equipment installation, system troubleshooting, maintenance and repair on all Cellares equipment/products
Maximizes system uptime through proactive preventive maintenance
Provide support of highly technical and/or sophisticated products
Travel throughout a designated service region (possibly on short notice) to support the company’s products
Ordering and managing repair parts for clients
Keeping up to date on administrative responsibilities such as maintaining customer service cases and internal service records in a timely manner
Maintaining daily communications with customers (internal and external) to ensure resolution and proper follow-up
Document and report the company’s product "design reliability" and "maintenance issues" and/or problems to technical support
Maintaining tools and test equipment and ensuring they are properly calibrated and in good safe working condition
Adhering to current regulatory and clients requirements to include, but not limited to, OSHA and FDA
Utilize the escalation process to resolve customer service issues
Other duties include accurate expense reporting and timekeeping

Requirements

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military experience or Associates Degree with 5 or more years’ experience in servicing pharmaceutical equipment
Experience diagnosing and repairing medical, mechanical, pneumatic, and electronic equipment
Ability to read, understand and successfully follow medium to highly complex work instructions and wiring diagrams
Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Experience troubleshooting and responding to concerns
Proven record of being reliable and accountable for all aspects of their job and capable of being resourceful, with the ability to work independently
Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
Strong attention to detail and the ability to adapt to changing circumstances
Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment
Good customer relation and communication skills, both written and oral
Ability to travel approximately 50% of the time
Valid driver’s license and good driving record is required
Ability to lift and carry up to 50 lbs
Self-awareness, integrity, authenticity, and a growth/entrepreneurial mindset

Annual Salary Range: $90,000 - $210,000

Cellares total compensation package contains competitive base salaries, highly subsidized Medical, Dental, and Vision Plans, 401(k) Matching, Free EV Charging, Onsite lunches, and Stock options. All displayed pay ranges are approximate, negotiable, and location dependent.

This is Cellares

Cellares is the first Integrated Development and Manufacturing Organization (IDMO) and takes an Industry 4.0 approach to mass manufacturing the living drugs of the 21st century. The company is both developing and operating integrated technologies for cell therapy manufacturing to accelerate access to life-saving cell therapies. The company’s Cell Shuttle integrates all the technologies required for the entire manufacturing process in a flexible and high-throughput platform that delivers true walk-away, end-to-end automation. Cell Shuttles will be deployed in Cellares’ Smart Factories around the world to meet total patient demand for cell therapies at global scale. Partnering with Cellares enables academics, biotechs, and pharma companies to accelerate drug development and scale out manufacturing, lower process failure rates, lower manufacturing costs, and meet global patient demand.

The company is headquartered in South San Francisco, California with its commercial-scale IDMO Smart Factory in Bridgewater, New Jersey. The company is backed by world-class investors and has raised over $355 million in financing.

Leveling will be based on overall experience, education, and demonstration of knowledge throughout the interview process.

Responsibilities

Requirements

6 month growth

1 year growth

2 year growth