Patient Experience Coordinator
About the job
- Clear communication and compassionate listening are required.
- The role requires attention to detail, organization, calmness under pressure, and the ability to multitask.
- No prior experience or healthcare experience is required; paid onboarding and training are provided.
- Team members must support organizational policies, privacy and confidentiality, ethics and integrity, applicable laws and regulations, accreditation and licensure requirements when applicable, and clinic procedures and protocols.
- Team members may be required to provide information for a Department of Motor Vehicles or equivalent agency background check.
- Greet, support, and encourage patients from check-in through check-out.
- Learn hands-on clinical skills and therapeutic techniques from chiropractors.
- Coach and guide patients through exercises and care plans.
- Schedule appointments, update records, manage clinic flow, and support clinic events.
- Collaborate with the team to create a positive healing environment.
- Perform other related duties and assist with project completion as needed.
- Interest in wellness, movement, and human connection.
- Eagerness to grow into leadership, clinical training, or patient care roles over time.
About the company
Medulla runs a network of chiropractic clinics by combining Chiro One Wellness Centers and MyoCore Personalized Pain Care across 80+ locations. It provides drug-free, noninvasive treatments that aim to improve joint motion, muscle function, and flexibility to relieve pain. The company backs its clinicians with centralized services such as billing, insurance, marketing, clinical operations, HR, IT, and maintenance, while also offering wellness programs and education to communities and organizations. Owned by The Vistria Group, Medulla aims to expand access to conservative pain relief by growing clinics and delivering integrated management that improves patient outcomes and operational efficiency.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2014
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Simplify's Take
What believers are saying
- The 2026 website shows a sharper product stack: Lite, Pro, and private cloud.
- Real-time traceability and non-conformance automation fit regulated factories seeking paperless operations.
- Downer EDI and Audinate contracts prove Medulla can sell beyond one pilot customer.
What critics are saying
- Medulla’s public activity is sparse after 2020, signaling weak market momentum.
- Cook Medical remains a 12-month pilot, not a broad enterprise rollout.
- Heavy manufacturing implementation dependence creates existential risk if integration stalls or customers churn.
What makes Medulla unique
- Medulla combines workflow management and autonomous quality control for regulated manufacturing.
- Its private-cloud, ISO13485, and FDA 21 CFR Part 11 positioning is specialized.
- Cook Medical’s Brisbane pilot validated Medulla inside real production lines.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Paid Vacation
Paid Holidays
Flexible Work Hours
Profit Sharing
Mentorship Program
Professional Development Budget