Call Centre Agent

Wage:                $21.00
Hours of Work: Full-Time (35-40 hours per week)

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

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Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The Call Centre Agent plays a crucial role in generating company revenue through outstanding customer service and sales expertise. This position involves efficiently handling incoming phone calls and email inquiries, promoting products with a courteous and professional demeanor to drive sales.

Key Duties and Responsibilities:

• Answer incoming phone calls and emails directed to personal or shared customer contact channels, ensuring prompt and courteous responses
• Deliver exceptional customer service by proactively identifying and meeting customer needs with empathy and professionalism.
• Meet or exceed call volume and revenue targets set by the company, utilizing effective sales techniques and customer service strategies to drive performance and achieve sales goals
• Provide customers with comprehensive flight and airport information, assisting with itinerary changes and updates
• Maintain up-to-date knowledge of all Air North products and services to provide accurate information to customers

Must haves:

• Minimum 2 years' customer service experience
• A passion for providing superior customer service 
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Ability to speak French or other languages
• Previous Call Centre experience 

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 12 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call

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