Manager – Provider Experience

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Overview: 

We are seeking a strategic and analytically strong Manager, Provider Experience to support provider retention, workforce planning, and provider experience efforts across the organization. This role is responsible for identifying trends in provider experience and retention data, building reporting and forecasting tools, and partnering with cross-functional leaders to inform strategies that improve provider engagement and reduce turnover.

Reporting to the Lead Director, Provider Education and Experience, this role works closely with regional and divisional leaders, Provider Recruitment, Provider Wellness, and Education teams to strengthen retention efforts across the provider lifecycle. The ideal candidate brings strong analytical judgment, comfort working with senior stakeholders, and the ability to translate data into clear, actionable insights.

• Data Analysis & Reporting:
  • Lead the collection, analysis, and strategic interpretation of provider retention data to proactively identify systemic trends, critical pain points, and high-impact opportunities for organizational improvement.
  • Develop, implement and maintain a forecasting model for provider attrition to proactively identify potential departure up to a year in advance. 
  • Design, implement, and maintain advanced dashboards and comprehensive reports to monitor and evaluate key retention metrics (e.g., trending turnover rates, predictive satisfaction indicators, root causes of departure) across all regions and divisions.
  • Translate complex data insights into clear, actionable recommendations that inform and guide regional and divisional leadership in the development, deployment, and continuous refinement of retention strategies.
• Cross-Functional Collaboration:
  • Facilitate regular meetings with regional and divisional teams to discuss provider feedback, retention challenges, and best practices.
  • Establish a strong collaborative partnership with the Provider Recruitment team to ensure alignment between hiring pipelines, initial onboarding success, and long-term retention goals.
  • Collaborate strategically with the Provider Wellness team to integrate holistic well-being and resilience initiatives directly into core retention strategies, proactively mitigating factors contributing to burnout.
  • Partner with the Education and Development team to conduct needs assessments and co-develop robust educational resources and career pathing programs that drive professional growth and elevate job satisfaction.
  • Serve as the primary, high-level liaison and subject matter expert for all retention-related strategy, policy, and initiatives across the enterprise.
  • Proactively monitor and evaluate the efficacy and ROI of retention interventions in high-turnover areas ("regional hotspots"), providing targeted mitigation strategies.
• Communication & Support:
  • Communicate effectively with providers, leadership, and interdepartmental teams regarding provider experience, retention and organizational initiatives.
  • Provide expert consultation, strategic direction, and comprehensive resources to regional and divisional teams, driving the consistent implementation and adoption of evidence-based retention best practices.

What are we looking for?

• 5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management 
• Master degree required in data analytics, business or healthcare
• A highly organized and analytical individual who can keep multiple tasks moving forward
• Exceptional communication skills, able to prepare written and verbal reports, and communicate complex and delicate information 
• Comfort presenting to and communicating with senior leaders
• Highly collaborative, able to coordinate with and across multiple departments and navigate a matrixed organizational structure
• Goal-setting and long-range planning: must be able to work with the program team to organize and coordinate systems in order to achieve objectives
• Appreciates a challenge and brings a solution-oriented approach to problems
• Proficiency with standard commercial Office Suite, especially Google WorkSpace

The ideal candidate will have prior experience:

• Experience in providers workforce planning
• Provider engagement and retention
• Independent, self-guided work

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.