D-ploy

IT infrastructure services and management consulting

IT Support Engineer - Multiple Teams

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBasel, SwitzerlandNo salary listedIn-person

About the Job

Requirements

The candidate must have a good understanding of information technology trends, products, and solutions.
The candidate must have at least 1 year of experience in a similar position supporting a variety of technologies and services.
The candidate must have in-depth knowledge of Windows 7 and Windows 10 operating systems.
The candidate must have in-depth knowledge of Microsoft Office and Office 365 applications.
The candidate must have in-depth knowledge of PC and laptop hardware and peripherals, including printers.
The candidate must have in-depth knowledge of mobile devices.
The candidate must have basic knowledge of Active Directory and Exchange.
The candidate must have fluent written and spoken German and English communication skills.
The candidate must provide a criminal record extract that is no older than 3 months.

Responsibilities

Act as the main point of contact for end users with IT-related issues, requests, or questions.
Occasionally provide meeting and conferencing support to top-level management in a corporate environment.
Carry out tasks related to install, move, add, and change requests for IT equipment.
Thoroughly document all end-user interactions in the IT service management system or ticketing tool.
Contribute to the knowledge database.
Resolve software, hardware, and device issues reported by end users.
Support troubleshooting of connectivity issues and network elements, including internet service provider circuits, firewalls, network switches, wireless equipment, and telephony systems.
Implement and support remote access solutions using virtual private networks.
Escalate service issues when required.
Communicate with end users as required and keep them informed of ticket progress.
Advise and train staff on computer operations and software applications.

Desired Qualifications

ITIL certification is an advantage.

IT Onsite Support Engineer (Basel, 1st, 2nd level support, English, German)

D-ploy · Basel, Switzerland · Full-time · Posted 2026-09-21

Workplace: on_site

Department: SDZ

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Act as the main point of contact for end users with IT related issues, requests or questions
Occasionally provide meeting and conferencing support to the top-level management in a corporate environment
Carry out tasks related to IMAC requests (install, move, add and change IT equipment)
Thorough documentation of all end user interactions in the ITSM system (ticketing tool)
Actively contribute to the knowledge database
Resolve software, hardware and device issues reported by the end users
Support the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system
Remote access solution (VPN) implementation and support
Escalate service issues when required
Communication with end users as required, keeping them informed of ticket progress
Advise and train staff on computer operations and software applications

Requirements

Good understanding of Information Technology; trends, products and solutions
1+ years’ experience in a similar position supporting a variety of technologies and services
In depth knowledge of:
- Windows OS (Windows 7 & 10)
- Microsoft Office & Office 365 applications
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
Basic knowledge of
- Active Directory
- Exchange
ITIL certification is an advantage
Highly self-motivated and directed with a keen attention to detail
Customer focused with a passion and drive for customer satisfaction and delivering business values
A service-oriented mindset and always striving to deliver on tasks and projects
Ability to work independently as well as willing to follow directions and best practices
Great communication and interpersonal skills
Fluent German and English (written and spoken) communication skills
Friendly, supportive and flexible personality with quick learning ability
Good team player with planning and organizing skills & multi-task
Candidates have to declare Criminal record extract not older than 3 months

Benefits

Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

Is IT in your DNA?

Apply

Apply at D-ploy

About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

Recently Posted Jobs

Explore more opportunities at D-ploy

See more jobs