IT Support Engineer - Multiple Teams
About the job
- The candidate must have a good understanding of information technology trends, products, and solutions.
- The candidate must have at least 1 year of experience in a similar position supporting a variety of technologies and services.
- The candidate must have in-depth knowledge of Windows 7 and Windows 10 operating systems.
- The candidate must have in-depth knowledge of Microsoft Office and Office 365 applications.
- The candidate must have in-depth knowledge of PC and laptop hardware and peripherals, including printers.
- The candidate must have in-depth knowledge of mobile devices.
- The candidate must have basic knowledge of Active Directory and Exchange.
- The candidate must have fluent written and spoken German and English communication skills.
- The candidate must provide a criminal record extract that is no older than 3 months.
- Act as the main point of contact for end users with IT-related issues, requests, or questions.
- Occasionally provide meeting and conferencing support to top-level management in a corporate environment.
- Carry out tasks related to install, move, add, and change requests for IT equipment.
- Thoroughly document all end-user interactions in the IT service management system or ticketing tool.
- Contribute to the knowledge database.
- Resolve software, hardware, and device issues reported by end users.
- Support troubleshooting of connectivity issues and network elements, including internet service provider circuits, firewalls, network switches, wireless equipment, and telephony systems.
- Implement and support remote access solutions using virtual private networks.
- Escalate service issues when required.
- Communicate with end users as required and keep them informed of ticket progress.
- Advise and train staff on computer operations and software applications.
- ITIL certification is an advantage.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
- Employee Referral Bonus
- Professional Development Budget
- Company Social Events
- Wellness Program
- Flexible Work Hours
- Paid Sick Leave