Quality and Safety Systems Coordinator

Under general supervision, ensures overall quality and safety at the highest level by assisting with ongoing planning and operations, continuous quality improvement and the achievement of Service Excellence standards and departmental strategic plans.

Education:
Bachelor’s degree in a Laboratory Medicine related field.  Prefer additional training and certifications in quality assurance.
 

Licensures/Certifications:
Certification in medical technology by a recognized certifying agency (such as ASCP)
 

Experience:
3 years’ related experience in process improvement and quality in a customer service setting with a strong focus on quality and quality measurements and reporting.

Skills:
• Knowledge of laboratory safety including hazardous waste

• Knowledge of total quality management and continuous quality improvement methods in healthcare settings

• Skill in written and oral communication

• Skill in leadership and project management

• Skill in using computers and personal productivity applications

• Skill in resourcefulness to resolve complex problems

• Ability to coordinate work of multi-functional team

• Ability to analyze processes and define areas of improvement

Principal Duties and Responsibilities:
• Oversees and facilitates the continuing education, mandatory education and development of the staff. Monitors training effectiveness and provides a method to continuously improve.

• Coordinates preparation for audits and inspections, coaching staff on roles and responsibilities. Ensures that all criteria of inspection and accreditation agencies are met and that proficiency survey test results are correct, working in collaboration with department managers.

• Designs and manages a process to capture variances from policies and procedures, as well as customer service expectations.  Provides oversight in classification of customer dissatisfactions and deviations from procedures and policies.  Develops acceptable Quality Limits (AQL’s). Develops and maintains tracking and trending of complaints and deviations. Works with team to establish relevant quality indicators in all areas.

• Develops and delivers ongoing quality improvement training to all team members.  Works with team to identify opportunities for improvement, target quality challenges and implements revised processes.

•Leads cross-functional quality improvement projects. Identifies system process changes so that they are designed, validated and implemented while minimizing unexpected results.  Provides consistent documentation of change. Develops and implements a formal change control policy, ensuring departments comply to policy.

• Ensures that records management and retention is in compliance with governing agencies and that there is uniform handling in all departments.

• Maintains ongoing interventions with team members to assess the service provided. Performs process verifier functions.  Performs audits to ensure staff is following documented procedures and policies.

• Plans and operates the activities of the position within the fiscal budget and productivity goals of the Hospital.

• Provides counsel on new test or service implementation. Works with the team to ensure supplier quality requirements are met and compliant.

• Ensures post implementation reviews of all changes in the department and reports on the impact.  Ensures successful implementation of all corrective action performed in the department.

• Manages the safety program including hazardous waste, radiation safety, preventive maintenance of microscopes and hoods as well as air quality.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$68,150.51 - $115,855.86

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.