Our Deloitte Finance Transformation team practices to help chief financial officers, controllers, and finance teams define and execute their finance and global business services agendas and strategies. You will work with leading-class teams and solutions, helping clients navigate challenging environments, market uncertainty, technology development, and regulatory considerations to unlock value. Your work may span strategy, operations, process design, and technology as we partner with clients to transform finance.

Join Deloitte's Finance Strategy team as a Financial System O&M Support - Tier 1 Help Desk professional, supporting financial systems that enable client operations. In this role, you will provide front-line support, administer application access, monitor batch processing, and help prepare system enhancements and releases. You will also contribute to configuration and audit support, maintain support procedures, and produce daily metrics that help improve service delivery.

Work you'll do

As a Financial System O&M Support - Tier 1 Help Desk on the Finance Strategy team, you will be responsible for:

Provide Tier 1 help desk support for financial-system users, triaging and resolving requests in accordance with documented procedures.
Administer application accounts, including account reactivation and deactivation, report-account support, and user-permission updates.
Monitor and support batch jobs and escalate issues through established support channels.
Support financial-system enhancements and release-readiness activities.
Maintain help desk standard operating procedures, produce daily metrics, and support audit and configuration activities.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Finance Strategy offering serves as the front door to the evolving CFO Agenda by guiding executive clients to reimagine capabilities across their organizations via deep Finance discipline – from Operations to Business Partnering - to deliver trusted, efficient, value centric outcomes for the global enterprise. Includes strategy development, road mapping, strategic PMO, enterprise value creation, and finance automation and innovation.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

Bachelor’s degree
2+ years experience providing Tier 1 help desk or service desk support for enterprise financial systems
2 + years’ experience supporting information technology audit, compliance audit, and operational audit activities for systems, data, or controls
Active Top Secret security clearance required
You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations
You can expect to co-locate on average 5 times a week with variations based on types of work/projects and client locations
Ability to travel up to 30% on average, based on the work you do and the clients and industries/sectors you serve
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

Experience supporting release-readiness activities for enterprise applications
Experience performing application configuration or audit support
Experience maintaining help desk standard operating procedures and producing daily service metrics
Experience supporting software development life cycle (SDLC) activities

For individuals assigned and/or hired to work in Rosslyn, VA, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Rosslyn, VA and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $179,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected].

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 375298

Job ID 375298

Deloitte

Financial Management System Engineering Support Consultant

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Deloitte

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