Teleperformance

Outsourced customer experience management services

B2B Technical Helpdesk

Customer SupportConfirmed live in the last 24 hours

Full-timeGeorge Town, Penang, MalaysiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree or higher is required.
Native-level proficiency in French and advanced written and verbal proficiency in English are required.
At least 1–2 years of experience in helpdesk, customer service, technical support, or a similar role is required.
Ability to multitask and manage time effectively in a high-volume ticket environment is required.
Experience using CRM or ticketing tools such as Salesforce, Zendesk, or ServiceNow is required.
Computer literacy and full familiarity with Microsoft Windows and Microsoft Office are required.

Responsibilities

Provide first-line support to business clients, partners, and retail teams.
Manage and resolve B2B inquiries related to device and app usage and login issues.
Collaborate with internal teams to ensure timely and accurate responses.
Troubleshoot common technical and operational device issues, including app crashes, pairing issues, and iPad issues.
Accurately log all cases and interactions in the ticketing system.
Monitor and follow up on open tickets to ensure timely closure and client satisfaction.

Desired Qualifications

Experience in a B2B consumer-oriented environment is preferred.

Qualifications

Bachelor’s Degree or higher
Native-level proficiency in French, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.

Technical Skills:

Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
Ensure all cases and interactions are accurately logged in the ticketing system
Monitor and follow up on open tickets to ensure timely closure and client satisfaction

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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