Enterprise Voice Technology and Integration Engineer

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Enterprise Voice Technology and Integration Engineer provides technical ownership and delivers secure, production-ready solutions across Enterprise Voice applications, platforms, integrations, and supporting infrastructure.

This role translates technology standards, security and risk findings, architectural requirements, operational needs, and emerging ideas into practical changes across the Enterprise Voice technology stack. The engineer drives assigned upgrades, remediation efforts, implementations, integrations, automation, and technical initiatives from analysis through production deployment.

The engineer develops internal tools, APIs, automation, and lightweight applications using Python, modern development practices, and AI-assisted development capabilities. This includes taking prototypes, scripts, and AI-generated code and maturing them into secure, governed, observable, maintainable, and supportable production solutions.

The ideal candidate has broad engineering or application development experience combined with practical knowledge of enterprise voice, networking, infrastructure, security, IAM, cloud, and systems integration. The candidate should demonstrate strong critical thinking, operate effectively with incomplete requirements, identify risks and dependencies, evaluate multiple solution paths, and recommend practical approaches based on security, operational impact, architectural alignment, and long-term supportability.

This role collaborates with Voice Engineering, Network, Infrastructure, Cybersecurity, IAM, Architecture, Operations, Risk, application development teams, and vendors to drive technical execution, strengthen engineering governance, and support the continued modernization of the Enterprise Voice environment.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

*** Role is NOT remote ***
*** In office expectations are 5 days per week. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
4. Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
8. Provides technical guidance and direction to lower-level technical professionals.
9. Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
2. Minimum of 5 years of professional experience in infrastructure engineering.
3. Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications

1. Knowledge of enterprise voice and unified communications technologies, including Microsoft Teams Calling, Cisco Unified Communications Manager, SIP, session border controllers, PSTN connectivity, voice gateways, call routing, dial plans, and related applications and integrations.

2. Experience reviewing and remediating cybersecurity findings, technology vulnerabilities, audit observations, compliance requirements, architecture standards, or risk items in a regulated enterprise environment.

3. Experience developing reusable Python services, scripts, REST API integrations, automation workflows, internal engineering utilities, lightweight front-end applications, dashboards, or engineering portals.

4. Proficiency with GitLab CI/CD pipeline authoring, automated testing, deployment controls, security scanning integration, Ansible, Ansible Automation Platform, reusable playbooks, inventories, job templates, and workflow templates.

5. Infrastructure-as-code and policy-as-code competency using Terraform or equivalent technologies and Open Policy Agent where appropriate, with practical deployment experience in Azure, AWS, enterprise container platforms, or other approved hosting environments.

6. Experience using AI-assisted development tools to prototype applications, generate or refactor code, accelerate testing, support documentation, and mature prototypes, scripts, and AI-generated code into secure, maintainable, testable, observable, supportable, and production-ready solutions.

7. Demonstrated ability to apply critical thinking to ambiguous technical problems by challenging assumptions, identifying dependencies and risks, evaluating multiple solution paths, and recommending practical approaches based on security, operational impact, architectural alignment, and long-term supportability.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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