Learning Experience Designer

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

As a Learning Experience Designer on BetterUp’s Learning Experience Design team, you will leverage your clinical or coaching background to be part of a creative and multidisciplinary group developing science-backed digital learning experiences for our end users (i.e. members). You will help advance our mission of human transformation by designing product experiences that bring to life evidence-based interventions. These digital modalities support BetterUp’s members and coaches in facilitating personal and professional growth. You represent the voice of BetterUp, ensuring we develop human-centered content that reflects our brand: zesty, trustworthy, engaging, and real. This is a creative and detail-oriented role that requires an empathic, team player mentality, and the ability to plan and execute in a collaborative and fast-paced environment. You thrive in managing a variety of responsibilities, and you respond with openness, curiosity and resourcefulness to shifts in prioritization and the broader business environment. 

What you’ll do:

• Design innovative digital experiences that enable learning, practice, and sustainable behavior change. This includes designing experience flows, creating curricula, writing AI prompts, creating content like articles and activities, and ensuring that interventions are aligned with BetterUp’s high standards
• Leverage your background in coaching or behavioral science, learning design, as well as UX to design end-to-end experiences in a highly collaborative and cross-functional environment
• Design and develop AI-powered digital learning experiences, ensuring they are engaging, effective, and scalable across BetterUp products. Craft and refine AI prompts that enhance growth experiences and ensure alignment with leadership development and coaching objectives. 
• Develop a strong understanding of BetterUp member needs through data and research, and bring to life experiences that creatively meet those needs
• Measure and monitor efficacy and engagement of content and iterate designs accordingly
• Tailor and curate existing content in line with BetterUp’s evidence-based standards to meet customer needs
• Consult with subject matter experts to ensure that content creation and quality are aligned with BetterUp’s standards for scientific rigor
• Work closely with product teams, engineers, and other stakeholders to integrate behavior change solutions into different products. Serve as a subject matter expert in learning design and human-centered behavioral change.

If you have some or all of the following, please apply:

• MA/MS preferred in psychology, IO psychology, UX/interaction design, or HCI; or 5 years of experience in a similar role with a Coaching or behavioral science background
• Experience designing and creating user-facing experiences on behavioral science topics, across different forms of media
• Experience facilitating Brené Brown’s Dare to Lead curriculum is preferred 
• Comfort with AI and how to leverage it as a creation tool and delivery mechanism
• Experience in developing synchronous and asynchronous innovative experiences to support learning and transformation (self-guided courses, digital interventions, interactive content, etc.)
• Ability to communicate and work visually, bringing experience designs to life with simplicity, clarity, and interactivity
• Passion for designing content related to coaching, mentorship, behavior change, psychology, and other fields that relate to human well-being, development and flourishing. 
• Multi-stakeholder project management experience, and the ability to effectively liaise between sales, product, and science/research stakeholders
• Creativity and desire to experiment with novel technologies and solution
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong service orientation and collaboration skills
• Highly organized and strategic thinker with the ability to prioritize and make decisions with bias towards action
• Ability to thrive amidst ambiguity, change, and shifting priorities in a fast-paced environment

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $118,650 – $201,450.

If you live in New York, the base salary range for this role is: 
$134,300 – $201,450: New York City
$126,400 – $189,600: Nassau, Newburgh
$118,650 – $177,950: Albany, Buffalo, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co

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